Front of House Assistant

Post: Front of House Assistant

Line Manager: Customer Experience Manager

Start Date: September 2025

Purpose of the job

• To ensure the comfort and safety of the general public at all times before, during and after a performance.
• To be a positive representation of the 1532, providing a welcoming, courteous, helpful and efficient service to
  all members of the general public.
• To be pro-active on behalf of the 1532 with regards to customer care and front of house sales.

Duties and Responsibilities

Public Safety

• To always anticipate the comfort and safety needs of theatregoers.
• To be familiar with the 1532’s fire and evacuation procedures and to attend the appropriate training to be able to carry out emergency procedures correctly and confidently.
• To be responsive to any other emergency that may occur, and to react with calmness, speed and efficiency.
• To be aware of the standard of tidiness required in the foyer and the auditorium and to be responsible for maintaining the standards whilst on shift.
• To be familiar with the 1532’s facilities, ethos and programming to assist the public with queries and to promote the work and image of the venue.

Front of House & Bar Duties

• To set up and restock the bar following instructions from the duty manager.
• To sell drinks, ice creams, programmes, merchandise and any other catering needs to the public.
• To clear down and clean the bar and front of house area at the end of an event.
• To take responsibility for card payment handling, ensure accurate recording of transactions through tills, and adhere to 1532’s established procedures and policies.
• To check tickets and act as an usher during both school and commercial events at 1532.
• To provide assistance to 1532 customers and audience members requiring access support.
• To supervise audience members during performances, including latecomers.
• Helping with Box Office duties as required by the Duty Manager.

General

• To maintain awareness of the rota and immediately report any arising issues to the Customer Experience Manager.
• To always wear the 1532 uniform on duty and to adhere to the venue’s uniform and presentation policy.
• To be aware of the theatre’s Health and Safety regulations and how they impact yourself, your working environment and others.
• To carry out any other duties as reasonably required by the Customer Experience Manager. 

This job description is not necessarily a comprehensive definition of the post. It may be subject to modification or amendment at any time after consultation with the holder of the post.