Network Construction Manager

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Are you ready to lead a dynamic, multi-disciplined team delivering essential water network construction services? Bristol Water is seeking a Network Construction Operations Manager to oversee our in-house teams responsible for repair and maintenance activities, including stop tap replacements, service repairs, and new connections.

Reporting to the Senior Manager, you’ll be accountable for operational performance, health & safety, compliance, and continuous improvement across our network construction teams. This is a pivotal leadership role with real impact on customer satisfaction and service delivery.

Main Duties

• Ensure the health & safety of all employees and contractors under your control.
• Manage technical interfaces between Network and internal/external stakeholders.
• Lead performance management for dig teams, plumbers, specialists, and support operatives.
• Ensure compliance with street works regulations and reduce customer risk.
• Resolve customer complaints promptly and effectively.
• Provide daily performance reports and drive continuous improvement.
• Collaborate on policy and process development across Network teams.
• Oversee depot operations and maintain site standards.
• Develop and manage material replenishment processes.
• Participate in 24/7 operational standby rota.
• Build strong relationships with local authorities.
• Conduct customer visits to prevent complaint escalation.
• Manage specific revenue costs and ensure installation quality.
• Act as delegate for the Senior Manager when required.

What We're Looking For

• Proven leadership experience in network construction or utilities operations.
• Strong understanding of health & safety, compliance, and street works regulations.
• Excellent stakeholder management and communication skills.
• Ability to analyse performance data and implement improvements.
• Experience managing multi-skilled teams in a fast-paced environment.
• Customer-focused mindset with a proactive approach to problem-solving.
• Full UK driving licence and willingness to participate in standby rota.

What we offer

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!