Senior Booking Co-Ordinator

Are you looking for a rewarding role where you can make a real difference to patients’ experience of care? We are seeking a Senior Booking Co-ordinator to join our well-established Patient Booking team.

In this role, you will support the smooth scheduling of patient appointments, ensuring treatment is arranged within required timeframes. You’ll work closely with clinicians, patients and colleagues across the Trust, so strong communication and negotiation skills are essential. If you are calm, empathetic and confident working on your own initiative, this could be the perfect opportunity for you.

This is an onsite role, with the option for flexible working patterns once training is complete. No two days are the same—it's a fast-paced environment where attention to detail, adaptability and a good sense of humour are key.

We provide full training and ongoing support to help you settle into the role and thrive.

Hours:

• Full-time, 37.5 hours per week (9am–5pm).
• Part-time hours will also be considered.

Main duties of the job

As a Senior Booking Co-ordinator, you will play a vital role in ensuring that all elective patients are admitted efficiently for surgery, in line with national guidelines and the Trust’s Patient Access Policy. You will be responsible for managing waiting lists effectively and making confident, well-informed decisions to support timely patient care.

You will communicate these decisions clearly to key stakeholders—including Consultants, Managers, Theatre teams and Nursing staff—helping to maximise the efficient use of Trust resources and ensuring a smooth patient journey from referral to admission.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Person specification

Knowledge & Experience

Essential criteria

• Experience of working in a customer/patient focused environment.
• Understanding of the importance of maintaining confidentiality.
• Ability to use computer software to develop operating lists (following formal training).
• Experience dealing with people (customers, patients) over the telephone or in person.
• Ability/experience of working under pressure.
• Ability to problem solve/use initiative.

Desirable criteria

• Experience of dealing with patients appointments.

Specific Skills

Essential criteria

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers.
• Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action.
• Excellent organizational skills.
• Prioritises own workload to meet deadlines.
• Ability to work as part of a team.

Qualifications

Essential criteria

• Guidance Score Educated to GCSE/O level or equivalent work experience.