Field Service Manager -Southern England
Company
Falcon Foodservice Equipment
Location
Bristol
Employment Hours
Full Time
Employment Type
Permanent
Salary
Job Requirements/Description
Falcon Foodservice Equipment is a leading provider of commercial catering equipment. We are currently seeking a skilled and dedicated Field Service Manager to join our team.
As a Field Service Manager, you will use your technical expertise and problem solving skills to deliver exceptional customer service providing support to our internal and external customers.
The Role
Provide technical support to both internal and external customers
Undertake visits to support key customers both on site and at office premises
Investigate and resolve customer complaints linked to product and site-specific issues
Support product engineering with new product reviews
Undertake engineering training in accordance with company requirements
Assist with service contractors' performance reviews where required
Support product engineering and sales and marketing with trial units where required
Support sales and marketing with any exhibition support where required
Participate in the review of product warranty reliability
Ensure adherence to company environmental, health & safety standards in compliance with company policies to ensure a safe working environment and the minimisation of environmental impact.
About You
We are looking for a driven individual with a well-established background in commercial catering equipment who is passionate about providing quality service to our customers and has a real attention to detail. You will also have the following:
Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
A proactive problem-solver with initiative and a focus on delivering customer satisfaction.
Comcat 1, 2,3 5 and LPG
18th Edition and suitable electrical qualifications
IOSH Managing Safety is desirable
Must be flexible & be prepared to travel/stay away as the business dictates.
UK driving Licence.
The Reward
Competitive salary
Car/cash allowance
Holiday allowance of 34 days per year
Company Pension Scheme
Cycle to Work Scheme
Electric Car Scheme
Discounted National Gym Membership
Employee Discount Platform
Life Assurance
Employee Assistance Programme
Job Types: Full-time, Permanent
Application question(s):
What are your salary expectations?
Work authorisation:
United Kingdom (required)
Work Location: Remote
As a Field Service Manager, you will use your technical expertise and problem solving skills to deliver exceptional customer service providing support to our internal and external customers.
The Role
Provide technical support to both internal and external customers
Undertake visits to support key customers both on site and at office premises
Investigate and resolve customer complaints linked to product and site-specific issues
Support product engineering with new product reviews
Undertake engineering training in accordance with company requirements
Assist with service contractors' performance reviews where required
Support product engineering and sales and marketing with trial units where required
Support sales and marketing with any exhibition support where required
Participate in the review of product warranty reliability
Ensure adherence to company environmental, health & safety standards in compliance with company policies to ensure a safe working environment and the minimisation of environmental impact.
About You
We are looking for a driven individual with a well-established background in commercial catering equipment who is passionate about providing quality service to our customers and has a real attention to detail. You will also have the following:
Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
A proactive problem-solver with initiative and a focus on delivering customer satisfaction.
Comcat 1, 2,3 5 and LPG
18th Edition and suitable electrical qualifications
IOSH Managing Safety is desirable
Must be flexible & be prepared to travel/stay away as the business dictates.
UK driving Licence.
The Reward
Competitive salary
Car/cash allowance
Holiday allowance of 34 days per year
Company Pension Scheme
Cycle to Work Scheme
Electric Car Scheme
Discounted National Gym Membership
Employee Discount Platform
Life Assurance
Employee Assistance Programme
Job Types: Full-time, Permanent
Application question(s):
What are your salary expectations?
Work authorisation:
United Kingdom (required)
Work Location: Remote
Company
Falcon Foodservice Equipment
Location
Bristol
Employment Hours
Full Time
Employment Type
Permanent
Salary