
Every day, we serve 15 million customers across London and the Thames Valley. Learn more about what we stand for, and how we deliver life’s essential service, so our customers, communities and the environment can thrive.
Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is a key theme. It also covers our approach to providing support for our customers outside the standard remit of a water company, making a positive impact on the communities in which we operate and sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing.