Business Support Officer

About The Role

Business Support Officer

Contract: Permanent
Location: Hereford and remote/home-based

Hours: 24 per week (working pattern to be agreed)
Salary: £25,989 - £28,142 pro rata

Closing date: 16 August 2026

Interviews: 24 August 2026

Are you a skilled, customer-focused administrator looking for a new opportunity to make a difference?

We’re looking for a Business Support Officer to join our team, supporting a wide range of work that develops and strengthens professional practice across adult social care and housing services.

Our team remit spans learning and career development, practice assurance, regulatory and statutory standards and much more. As we take forward new plans, you’ll play an important part in helping us deliver them.

You will be providing a high standard of administrative support for the delivery of workforce development and practice assurance activities, and you will have regular contact with colleagues across our services and with our partner organisations. This includes helping to arrange events, taking course bookings, collating and recording information about training activity, completing purchasing/invoicing processes, supporting audits of professional practice, helping with creating reports, servicing meetings and events, and much more.

You’ll be organised, confident with administrative tasks, and able to build positive professional relationships with colleagues and partners from the outset. You’ll also work with sensitive data, maintain accurate records and support compliance, so a good understanding of data protection is important. Prioritisation of work across varied projects, attention to detail and effective use of Microsoft Office are just as important, so if this sounds like you, we’d be pleased to hear from you.

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £25,989 - £28,142 pro rata
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.

Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.

To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.

For more information or to arrange an informal discussion about the role, please contact: (hiring manager name, role, contact details).

Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!