Operations Controller - Days

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Position: Operations Controller

Contract Type: Permanent – 45 hours

Location: Gloucester

Shift: Days / Monday – Friday 06:00 - 14:00

Salary: £12.71 per hour

Join the UK’s premier parcel delivery company

What You’ll Do:

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.

Key Role Responsibilities

• Driver pre-brief or evening de-brief as required

• Control company asset management, notably container portal updates, daily container counts, key and scanner controls

• Check SP payments and issue associated daily/monthly reporting

• Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering

• Deal with customer queries via Company IT systems

• Any reasonable request from a Manager/Supervisor

• All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments

• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.

What We Can Offer You:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).

• Career Progression

• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

• A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.

• Administration experience / skills

• Industry knowledge

Evri Group for everyone

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.