Rooms Allocation Coordinator

JOB TITLE - Rooms Allocation Coordinator
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – £12.72 per hour & fantastic benefits!
HOURS – Full Time, 37.5 hours
LOCATION – The Celtic Manor Resort, Newport

OVERVIEW –
Join the ‘Greatest Story in Hospitality’ by becoming one of our Front Office ‘Hospitality Heroes’ based at The Celtic Manor Resort, just one of the fantastic opportunities we offer from ‘Manor to Marina’.
As a Rooms Allocation Coordinator, you will play a pivotal role in creating exceptional guest experiences before our guests even arrive. Combining reception expertise with meticulous planning and organisation, you'll coordinate room allocations, manage guest preferences, prepare VIP arrivals, validate reservations and payment arrangements, and work closely with departments across the resort to ensure every stay begins seamlessly.
If you are passionate about guest service, thrive in a fast-paced environment and enjoy getting the details right, this could be the perfect opportunity for you.

OUR IDEAL HERO WILL HAVE –
Previous experience in a guest-facing or customer service role
Excellent communication skills, both written and verbal
Strong organisational skills with exceptional attention to detail
Confidence using Microsoft Office and computerised systems
The ability to prioritise tasks and work effectively in a busy environment
Hospitality experience within a 4-star or 5-star hotel environment (desirable)
Knowledge of Opera, Delphi, Concept or Micros systems (desirable)

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL –
Review daily arrivals and allocate guestrooms based on guest preferences, special requests, VIP status and operational requirements
Coordinate seamless pre-arrival preparations including celebration packages, amenities, upgrades and personalised guest experiences
Liaise with Housekeeping, Reservations, Guest Services and Duty Managers to ensure room readiness and guest satisfaction
Validate reservation details, payment arrangements and billing instructions before guest arrival
Maintain accurate guest profiles, guest history records and reservation information to support exceptional personalised service
Proactively identify opportunities to enhance the guest journey from pre-arrival through to departure

BE RECOGNISED AND REWARDED –
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as –
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO –
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.