Temporary Accommodation & Housing Support Assistant – Contract Opportunity

Summary

Responsibilities

• Oversee and manage temporary accommodation arrangements for homeless individuals.
  
• Facilitate the procurement and reservation of emergency housing.
  
• Handle administrative tasks related to client placement in temporary accommodations.
  
• Offer support to residents in temporary housing.
  
• Serve as a contact point for maintenance issues and accommodation inquiries.
  
• Process administrative tasks and financial transactions related to Housing Benefits.
  
• Assist in managing rent accounts, monitoring income, and handling invoicing.
  
• Prepare purchase orders, payment requests, invoices, credits, and debits.
  
• Maintain precise records of customers, accommodations, and financial data.
  
• Generate management information, statistical data, and performance reports.
  
• Deliver exceptional customer service to applicants, landlords, housing providers, and stakeholders.
  
• Attend meetings and document minutes as needed.
  
• Provide administrative support to broader homelessness and housing services.
  

Essential

• At least 5 GCSEs (or equivalent), including Maths and English.
  
• Experience in customer service across various communication platforms.
  
• Proficiency in using databases and Microsoft Office tools.
  
• Experience engaging with the public and diverse stakeholders.
  
• Knowledge of data protection, confidentiality, and information governance.
  
• Strong skills in administration, organization, and prioritization.
  
• Competency in numeracy.
  
• Excellent written and verbal communication abilities.
  
• Capability to meet deadlines and manage multiple priorities.
  
• Strong problem-solving and customer service skills.
  
• Ability to work independently and collaboratively within a team.
  

Desirable

• Qualification related to housing.
  
• Experience in Housing Services, Homelessness Services, Temporary Accommodation, or Social Housing.
  
• Understanding of housing management or frontline housing services.
  
• Experience collaborating with Registered Social Landlords (RSLs).
  
• Familiarity with Housing Benefit administration and income collection processes.
  

What's on Offer?

• £17.68 per hour (Umbrella)
  
• 37 Hours Per Week
  
• Hybrid Working
  
• Approximately 2 Office Days Per Week
  
• Location: Newport
  
• Bi-weekly Pay
  
• Opportunity to support vulnerable households and make a meaningful impact within Housing Services.
  
• A diverse role that combines housing administration, finance, customer service, and homelessness support.