Service Coordinator
- Coordinate the delivery of in-house gas services, manage customer interactions, and ensure compliance with legislation and regulations.
- Ideal candidates will have strong organisational skills, experience in coordination, and a professional, positive attitude.
- This is a full-time, office-based role in Chipping Sodbury for a fixed term of 9-12 months, offering competitive salary and benefits.
Published
12 hours agoClosing
in 21 daysThis is a fixed term, full time vacancy.
About the role
Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?
We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.
This is a secondment opportunity, office-based role for a period of 9–12 months. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.
Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.
What You’ll Get:
- £30,572.91 per year (pro rata) with annual review
- £500/year for private medical, dental, gym, or insurance
- 27 days annual leave + bank holidays (pro rata), with buy/sell options
- Pension employer contributions up to 10%
- Life assurance & wellbeing support for you and family
- Retail discounts
- Flexible working options available
What You’ll Be Doing:
- Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
- Allocating emergency, urgent, and routine work to engineers effectively
- Monitoring service requests, job progress, and productivity using digital scheduling platforms
- Liaising between customers, suppliers, and internal teams regarding service issues
- Ensuring all operational processes meet quality, safety, and compliance standards
- Assisting with compiling performance reports, including KPIs and customer satisfaction data
Why Join Us:
- Hands-on work with real impact in local communities
- Supported by a professional, inclusive, and safety-focused team
- Opportunities for career development and further training
- Collaborative and values-driven environment
What We’re Looking For:
- Experience in service coordination, planning, compliance, or a similar fast-paced environment
- Strong IT skills with a flexible and adaptable approach to work
- Excellent communication and interpersonal skills, with a friendly, professional attitude
- Strong organisational skills and attention to detail
Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply: recruitment@bromford.co.uk
Please apply early, as we may close the vacancy early if we receive a high volume of applications.
Closing date: 15th October 2026
Important information for internal colleagues:
If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.
What we offer
Annual performance review with bonus linked to individual and company results
Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10%
Flexible working opportunities, with hybrid working arrangements available for some roles
Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave
Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies
£500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more
Paid professional fees for relevant memberships or accreditation
Clear development pathways, professional training, and the chance to grow your career
About us
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.