Vulnerability Support Specialist

Vulnerability Support Specialist

£26,000 per annum + up to 10% Quarterly Bonus Bristol | Full Time | Monday-Friday

Every day you'll speak with customers who may be facing financial hardship, illness or unexpected life events if not all three!

• You'll listen.
• You'll understand.
• You'll help them find realistic solutions that allow them to move forward with confidence.

At The Vulnerability Partnership, we believe that behind every unpaid utility bill is a person with a story—not simply an account balance. This isn't debt collection. It's helping people find a way forward. That's why we don't measure success by pressure or scripts.

We measure success by helping customers reach the right outcome.

You'll love this role if you...

• Enjoy helping people
• Like solving problems
• Can build trust quickly
• Believe difficult conversations can still be compassionate
• Want meaningful work

We offer

• £26,000 annual salary
• Up to 10% bonus of annual salary paid quarterly
• Full paid training
• Career progression
• Subsidised Gym membership
• Modern Bristol office
• Casual dress
• Company events

We value transferable skills from various backgrounds – whether you've worked in care, support work, retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: Office based in person, Bristol City Centre