Renal Coordinator

Exciting full-time opportunity available for a Renal Coordinator to join our team in Bournemouth

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We are looking for a dedicated and organised individual to join our team as a Renal Coordinator, working 37.5 hours per week, Monday - Friday. This is a vital role supporting patient care, which includes regular travel to hospitals across the region.

As a Renal Coordinator, you will be the central point of contact for all renal transport matters across Dorset. Youll build strong relationships with renal teams, support operational performance, and monitor transport services for dialysis patients.

You will ensure effective communication between bookings, planning/control, clinical staff, and other key stakeholders. The role also includes supporting incident investigations, managing complaints, and arranging pre-travel assessments for new or complex patients.

Your overall aim is to use resources efficiently and ensure renal patients in Dorset receive highquality care and an excellent transport experience.

Summary Of Main Duties Include:

• Act as the main point of contact for all renal transport-related queries.
• Build strong working relationships with renal units and hospital teams.
• Work with bookings, planning, and control teams to monitor and support renal dialysis transport performance.
• Coordinate patient transport needs, prioritising dialysis journeys and ensuring timely pickups.
• Communicate proactively with renal teams about patient readiness, transport times, and any issues.
• Manage and update confidential patient information in relevant systems, following data protection requirements.
• Support incident investigations and help manage complaints.
• Arrange pre-travel assessments for new or complex patients.

Whats In It For You?

• Competitive salary £25,350 per annumper annum based on a 37.5 hours per week
• Contractual sick pay after 12 months service
• Employee assistance programme delivered by the UKs #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Yearly annual leave entitlement 28 days, inclusive of bank holidays
• Refer a friend scheme Earn up to £500 for each friend you bring on board
• Pension scheme
• Full training for the role, induction and ongoing mentorship
• Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who:

• Has experience in healthcare coordination, patient transport, operations, or customer service.
• Ideally has training or background in renal services, patient care, or complaint handling.
• Has worked in a coordination or liaison role with multiple stakeholders.
• Can solve problems, manage issues, and support incident/complaint investigations.
• Has strong communication, interpersonal, and organisational skills.
• Is confident using IT systems (Microsoft Office essential; healthcare/transport systems desirable).
• Understands renal patient needs, safeguarding, and NHS standards (desirable).

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS check (Conducted during onboarding if successful)
• Right to work in the UK
• Full UK manual driving licence
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete a mandatory training on commencement of employment.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisations requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)