Customer Service Team Member

Work with us at Riverford, and join a thriving employee-owned business

• Be part of a supportive, down-to-earth and solutions driven Customer Service team
• Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We're not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.
• Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you'll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.
• Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals.

As our Customer Service Team Member, you'll help shape Riverford's future.

Questions, orders and the occasional complaint that come via the telephone, email, live chat and social media, all need a rapid, friendly and professional response. Riverford prides itself on customer service that is both personal and informative. You will share and communicate enthusiasm for good food from good farming and to develop their knowledge of food, farming and cooking.

Friendly and helpful, we want you to leave a positive impression of Riverford and the service we offer with everyone you speak to. You'll need to be confident in IT and have some knowledge of software programmes (excel, word, outlook) as you will using a range of systems and processes.

Salary: £29,872.04 per annum, pro rata.

Location - Based at Wash Barn, Buckfastleigh, Devon, TQ11 0JU. We utilise a hybrid working system with some working from home and apply a minimum of 2 days a week in the office, once training is complete.

Hours - This is a 12 Month Fixed Term Contract. Working 32 hours per week, Monday to Friday. Working days to be agreed at interview. Operating hours are 8:30am-6pm, including Bank Holidays (excluding Christmas).

What You'll Bring…

• Previous experience of working in an administrative or customer focussed role is essential
• Excellent communicator with good standard of spoken English and a desire to help customers
• Confident in meeting targets
• Good team player, and ability to work on own initiative
• Organised with excellent attention to detail
• Be a people person and have confidence to make outbound calls
• Related customer services training would be useful

What We're Looking For…

A good sense of humour and friendly personality is essential along with a flexible approach to work. You will need to enjoy working in a team, be driven and motivated, reliable, enthusiastic, and passionate paired with a real interest in what we do.

Application Process: We're reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon