Village Manager

Village Manager

Salary: £54,035 - £57,384 per annum

Hours: Full-time, 35 hours per week

Location: Westbury Fields

At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long-standing reputation for excellence, we are shaping the future of care environments across Bristol.

We're now seeking a Village Manager to lead one of our thriving retirement communities, shaping an exceptional resident experience while driving operational and commercial success.

The Role

As Village Manager, you'll be the senior leader of the retirement community, accountable for both the day-to-day experience of residents and the long-term success and development of the village. This is a highly visible leadership role, combining strategic thinking, commercial awareness, and a genuine passion for creating environments where people feel connected, valued and inspired.

You'll oversee all aspects of village life, from resident wellbeing and community engagement to financial performance and service innovation, acting as both the public face of the village and a key contributor to the wider retirement living strategy.

You will:

Resident Outcomes & Community Life

Take accountability for resident wellbeing, happiness and sense of belonging

Build a strong, connected community where people can contribute and thrive

Champion resident voice, using feedback to continuously improve the experience

Ensure a seamless journey from enquiry through to everyday living

Strategic Leadership & Service Development

Contribute to the evolution of St Monica Trust's retirement living offer

Lead with a long-term, future-focused outlook

Identify opportunities for innovation, growth and service development

Work collaboratively with senior leaders to shape strategy

Operational Excellence

Oversee all village operations, ensuring consistently high standards

Manage financial performance, including full P&L accountability

Ensure compliance with health & safety, GDPR and regulatory requirements

Oversee property management, sales, leasing and resident transitions

Build and maintain strong external partnerships

Commercial Accountability

Maximise occupancy, income and long-term sustainability

Apply a strong commercial lens to decision-making

Identify opportunities to strengthen financial performance

People Leadership

Lead, inspire and develop a high-performing team

Build a culture of accountability, care and continuous improvement

Support colleagues to grow, develop and succeed

Role model St Monica Trust values in everything you do

About You

You're someone who takes pride in doing work that matters and understands the importance of creating a positive, welcoming environment for others. You're reliable, respectful and enjoy working as part of a team to support the day-to-day experience of residents, colleagues and visitors.

Essential skills and experience:

Proven leadership experience in housing, retirement living, hospitality or similar environments

Track record of delivering exceptional customer or resident outcomes

Strong commercial acumen, including P&L responsibility

Ability to operate strategically while managing day-to-day complexity

Excellent communication and influencing skills

Experience building and developing high-performing teams

Knowledge of relevant regulatory and compliance requirements

Desirable:

Experience within the retirement living or later living sector

Understanding of care sector requirements

Experience contributing to service design or innovation

Experience managing mixed-use or community-based environments

What We're Looking For

We value warmth, integrity and collaboration. You'll be someone who:

Communicates with clarity, empathy and confidence

Creates environments where people feel they belong

Balances commercial insight with genuine care

Builds trust and strong relationships across diverse stakeholders

Brings energy, curiosity and a drive for continuous improvement

Champions inclusion, respect and wellbeing

Why St Monica Trust?

Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.

Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more:

Additional information - Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. - This role profile outlines the principal accountabilities and is not an exhaustive list of duties. - This post is exempt from the Rehabilitation of Offenders Act 1974 and all convictions must be declared at application stage.

Village Manager

Salary: £54,035 - £57,384 per annum

Hours: Full-time, 35 hours per week

Location: Westbury Fields