Personal Assistant

We are recruiting for a Secretary to be based at our Swindon, London, or Glasgow office. This is a demanding and varied role supporting 3 Directors within the Chief Operating Office. If you have experience working within a similar role that will be beneficial, but it’s more important to be highly organised and able to work well under pressure, with attention to detail, and understand the responsibility of handling confidential information. You will also be part of a high performing team of Secretaries and therefore be able to build trusted relationships with your peers.

This role would suit a calm, motivated, disciplined and mature individual with confidence and a proactive nature who is particularly adept at prioritisation and communication.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

This is a 12-month fixed term contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In this role, you will provide proactive, high-quality support to the Directors, taking ownership of complex diary management, meeting coordination, travel planning and forward scheduling, while reprioritising activity as needed. You will also support communications, events and logistics, including room and venue bookings, and respond effectively to ad hoc requests. The role includes helping to onboard new members of the Directors’ leadership teams, managing monthly expenses, invoices and HR administration, maintaining accurate organisational materials and Teams sites, and ensuring information flows to and from the Directors in a timely and accurate way. You will also review and format materials for internal and external meetings and communications, delivering a professional, flexible and discreet service with consistently high standards.

About you

As a minimum you will:

• Possess strong organisational, prioritisation and problem-solving skills.

• Have a highly professional approach.

• Have excellent communication and interpersonal skills.

• Pay close attention to detail and have a high level of accuracy.

• Be self-motivated, proactive and able to work using your own initiative.

• Be well versed with Microsoft packages including Word, Excel, PowerPoint, Teams, and Copilot.

• Operate with confidentiality, integrity, good judgement, flexibility, agility and discretion.

• Handle a wide range of activities and confidential matters with discretion

• Have the ability to work independently and as part of a team.

• Be calm, logical and objective under pressure.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Secretary to Executive.