Client Services Manager

Client Services Manager- required for our luxury care home ‘Selwood House’ in Charlton Down, Dorchester, Dorset, Part of the Country Court Family.

Hours: 37.5 hours per week, working weekends on rota

Selwood House Care Home located in Charlton Down near Dorchester accommodates up to 84 residents, and is equipped with state-of-the-art facilities to cater for various care needs. Specialising in residential care, dementia care, and short-term respite care, Selwood House will provide a warm welcome as soon as you set foot through the door.

JOINING THE COUNTRY COURT CARE FAMILY

Country Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!

ABOUT THE CLIENT SERVICE MANAGER ROLE

You will be responsible for maintaining the 5* hospitality within the home. You will be assisting in creating a caring, homely environment for our residents and supervising a team of Housekeepers & Front of House staff to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Client Service Manager, you can really make a difference to our residents’ lives. Here are some of the responsibilities:

• Recruit, manage and supervise your team of hardworking colleagues consisting of our front of house and housekeepers to achieve and maintain 5-star standards.
• Help new colleagues through the induction process and complete all areas to the highest standard
• Undertake staff supervisions and appraisals
• Maintain 5-star standard of cleanliness in all areas of Home
• Responsible for the front of house team to deliver excellent dining experience for our residents
• Build and maintain working relationships with Managers and colleagues, care and non-care
• Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked with the correct chemicals, PPE and within budget.

ABOUT YOU

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

• Have experience in a previous hospitality role
• At least 1 years’ experience as a Hospitality Lead or a similar management role in hospitality
• Accuracy & attention to detail
• The ability to communicate effectively both verbally and in writing.
• A creative & innovative approach to work
• Knowledge or understanding of COSHH and safe working practices
• Have a can-do attitude with drive & self-motivation
• Knowledge or understanding of the care sector would be an advantage

IN RETURN

You’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:

• Annual pay reviews.
• A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*
• Recommend a Friend bonus scheme*
• Access to the Blue Light Discount Card
• Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes
• Subject to Terms and Conditions

Click the Apply Button Now! -If the Hospitality Supervisor role sounds like a job for you, we would like to hear from you.

PLEASE NOTE:

All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

We are no longer accepting applications for sponsorship.