Customer Experience Team Member
Company
Location
Cullompton EX15 1NU
Employment Hours
New Jobs
Employment Type
Permanent, Contract, Contract
Salary
£10.85 - £12.71 an hour
Job Highlights
- Provide exceptional customer service while assisting customers in selecting products and fostering a welcoming store environment.
- Ideal candidates should have strong communication skills, a passion for customer service, and a team-oriented, flexible attitude.
- Part-time role at our Cullompton store, 7.5 hours per week on Saturdays, with a contributory pension scheme and opportunities for development.
Job Requirements/Description
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
Contract: Permanent
Hours: Part-time
Hours of Work: 7.5 Hours per week, working Saturdays
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
Scottish Widows contributory pension – company will match up to 5%
? Up to 25% colleague discount in store
Free parking on site
33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
Excellent training and development opportunities
Plenty of career progression opportunities
??? Life Assurance
? Employee Assistance Programme with Retail Trust
Comprehensive colleague benefits
Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Description
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
Contract: Permanent
Hours: Part-time
Hours of Work: 7.5 Hours per week, working Saturdays
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
A genuine interest in customer service and retail- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
- You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
Scottish Widows contributory pension – company will match up to 5%
? Up to 25% colleague discount in store
Free parking on site
33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
Excellent training and development opportunities
Plenty of career progression opportunities
??? Life Assurance
? Employee Assistance Programme with Retail Trust
Comprehensive colleague benefits
Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
About Mole Valley Farmers Limited
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm and online services, inspired by our commitment to UK agriculture and the wider rural community.
Company
Location
Cullompton EX15 1NU
Employment Hours
New Jobs
Employment Type
Permanent, Contract, Contract
Salary
£10.85 - £12.71 an hour