Seasonal Visitor Experience Host

Salary: £12.21 per hour

Contracted Hours: Various Hours Available

Location: Bristol Zoo Project

Contract Type: Seasonal

Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project, higher education programmes and conservation projects across the world, are recruiting seasonal Visitor Experience Hosts to help maintain our excellent visitor engagement. This is an exciting opportunity to join the Visitor Experience team.

We are committed to employing from all areas of the community, we value equality and diversity across our workforce and aim to ensure our staff is reflective of the diversity of the community. In support of this commitment, we welcome applications from the Global Majority.

As a Visitor Experience Host you are the primary point of contact for our visitors, and we rely on you to:

• Demonstrate your passion and pride as an ambassador for our well-loved organisation and conservation efforts and mission.
• Provide an exceptional, engaging and enthusiastic service for all visitors and members of Bristol Zoo Project to ensure they have a memorable day out.
• Work as part of the Visitor Experience team covering a multitude of visitor facing functions including retail, admissions, memberships, management of onsite visitor flow, car parks, amenities and grounds.

Applicants must have a friendly, professional manner and be ready to welcome guests to the attraction and inspire them with discoveries of wildlife and our onsite activities. All applicants must enjoy working outdoors whatever the weather, and be willing to support the team in extra duties. It is also essential that you are confident and courteous with visitor interaction.

With a new strategy in place to create a world-class Bristol Zoo and conservation and sustainability at its heart, the new Bristol Zoo Project will offer spacious, modern facilities, significant growth in our conservation and education work, and an innovative and exciting visitor experience. The role will help to realise our vision of saving wildlife together, and you will be involved in supporting our transformation programme – driving visitor numbers and excitement at Bristol Zoo Project as plans for the new Zoo progress.

We know that everyone here at the Society can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview.

Benefits include:

• 30 days of annual leave and bank holidays (Pro-rated, inclusive of bank hols) increasing with length of service
• Access to our company pension scheme
• Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme
• Death in service benefit (x3 salary)
• Cycle to work scheme
• Season ticket loans
• Other flexible benefits include gym discounts and access to a health cash plan
• Hybrid working for certain roles, to allow you to work where you work best - We’re happy to discuss flexible working
• Family friendly policies with enhanced maternity, paternity, and adoption support
• Ongoing training and development opportunities, allowing you to reach your full potential
• Free on-site car park

To apply for this role please sign into our recruitment portal and upload your CV. Please indicate what days and times you are available to work when prompted to do so on our recruitment portal.

To assist your preparation if you are invited to an interview, we ask questions based on our behaviour competencies described in the job description and look for evidence of how you demonstrate these behaviours. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity.

The closing date for applications is 15 August 2025. If we get a high volume of applications we reserve the right to withdraw this job advert ahead of the closing date. We are looking for the role to start in September.

Diversity Statement

Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.