Housing Team Leader

Join Our Team as a Housing Team Leader
Location: Wells, Somerset.
Role: Part-time, 24 hours per week – Monday–Friday (9am-5pm)
Full-time equivalent salary £26, 457 per annum.

• A full UK driving licence, access to a vehicle, and valid business motor insurance are essential requirements for this role.

As a Housing Team Leader you will support and work as part of our teams across Keward House, Burcott Road and Mendip Outreach Service, delivering safe, high-quality and person-centred housing support for adults with mental health needs.
Keward House provides 19 rooms across four shared suites, Burcott Road offers 6 self-contained flats, and Mendip Outreach supports people living independently in the community. The services help individuals sustain accommodation, develop independent living skills and move towards greater independence, with support available for up to two years.

What you will do and achieve as a Housing Team Leader:
As Housing Team Leader, you will provide leadership and guidance to ensure the delivery of responsive, high quality, and service user focused housing and floating support services. You will work closely with the Service Manager to ensure the effective and compliant management of our housing operations, supporting the team to achieve positive outcomes for all service users.

• Lead and manage the staff team, assigning tasks, monitoring performance, and ensuring service objectives are met.
• Coach and mentor colleagues, providing individual and group supervision and supporting professional development.
• Support recruitment, including interviewing, onboarding, and inducting new staff and volunteers.
• Oversee day to day operations across 54 Taunton and Yeovil properties, ensuring safe and high quality service delivery.
• Deliver effective housing management, including tenancy sign ups, move ins, compliance, and property re lets.
• Carry out property inspections, identify repairs, and coordinate maintenance action.
• Manage rent processes, including arrears monitoring, tenant support, and following rent banking procedures.
• Respond to anti social behaviour, investigating reports and implementing warning procedures.
• Work with partners and agencies to enhance support for tenants and improve outcomes.
• Provide intensive housing management to tenants with complex needs and mental ill health, promoting independence and tenancy sustainment.
• Assess risks and needs, using person centred approaches to support tenants effectively.
• Maintain accurate data and reporting, ensuring compliance with organisational systems (e.g., HIVE).
• Drive service quality, identifying improvements, supporting innovation, and ensuring the team are updated on service developments.
• Ensure adequate staffing levels and contribute to a positive, high performing team culture.

Essential experience, skills required for this role:

• I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
• I have excellent administration, organisation and planning skills.
• I am competent in the use of IT systems including Microsoft applications, email and internet.
• I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector
• I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit
• I have a good understanding of health and safety and risk management.
• I am experienced in providing a first-class customer service and I can communicate effectively at different levels, face to face, written word and over the telephone.
• I exercise good judgment and to look positively for solutions rather than obstacles
• Ability to motivate people and achieve positive outcomes
• I have excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes.
• I enjoy working in a fast-paced busy environment.
• I am committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
• I am comfortable with lone working
• I have my own transport

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!

IND1

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.