Housing Assistant

At Abri, we're proud to say our customers are at the heart of all we do and so we can continue to provide a proactive, responsive and effective housing management service, we're delighted to say we're seeking a Housing Assistant to join our team.

This is a varied role where no two days are the same. You'll be helping customers with a range of tenancy and neighbourhood enquiries, providing excellent administrative support and ensuring customers receive a positive, consistent experience every time they interact with us.

You'll work closely with Housing Partners and teams across the business, helping to resolve issues, coordinate actions and keep things running smoothly behind the scenes. Whether you're speaking with customers, processing tenancy requests or supporting neighbourhood activities, you'll play an important role in helping people feel supported in their homes and communities.

We're looking for someone who enjoys helping others, communicates confidently and takes pride in getting the details right. You'll be organised, adaptable and comfortable managing a varied workload while maintaining a positive, customer-focused approach.

If you're passionate about great customer service and want the opportunity to join a team who are as committed as you are to doing the right thing for our customers each and every day, we'd love to hear from you!

For the full ins and outs of the role, be sure to take a look at the job description below.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .