Mortgage Consultant

Function: Mortgage Consultant

Reports to: Sales Manager/Director

Purpose of Role: To help clients secure the most suitable mortgage for their needs while guiding them through what can be a complex financial process.

Key Responsibilities

Main Tasks

• Speak with clients to understand their financial goals and borrowing needs 
• Assess clients’ financial situations, credit histories, and eligibility for mortgage products 
• Research and compare mortgage products from multiple lenders 
• Recommend suitable mortgage and refinancing solutions tailored to client needs 
• Guide clients through the mortgage application and approval process 
• Collect and review financial documents and supporting information 
• Liaise with lenders, solicitors, valuers, and other third parties to progress applications 
• Ensure all applications comply with regulatory and company standards 
• Maintain accurate client records and documentation 
• Build and maintain strong relationships with clients and lending partners 
• Stay informed about market trends, lending policies, and mortgage regulations 
• Generate new business through client referrals. 

Performance Measures

• Mortgage submission volumes 
• Client satisfaction and retention 
• Compliance and documentation accuracy 
• Conversion rates from applications to approvals 

Competencies

Essential

• CeMap Qualified 
• Minimum 12-months broker based experience 
• Excellent communication skills (oral and written) at all levels 
• Proactive and flexible approach with drive and determination
• Ability to work under pressure
• Able to work under own initiative with enquiring mindset
• Highly organised
• Professional approach and appearance with strong attention to detail 
• Technical competence in Microsoft applications with accurate keyboard skills