Waiting List Assistant
Company
Location
Taunton TA1 4DY
Employment Hours
New Jobs
Employment Type
Permanent
Salary
£25,272 a year
Job Highlights
- Provide comprehensive administrative support for the Endoscopy Service, coordinating appointments and managing patient referrals to ensure efficient service delivery.
- The ideal candidate will possess strong organisational and communication skills, with experience in administrative roles, and a professional manner.
- This full-time position is based in Taunton, offering flexible working options and generous annual leave as well as an NHS pension scheme.
Job Requirements/Description
The closing date is 30th Sep 2026
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Anticipated Interview date(s) 03/09/2026
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Job summary
To provide comprehensive administrative and clerical support to the Endoscopy Service, ensuring the efficient coordination of pre-assessment telephone clinic appointments and the timely processing of patient referrals. The post holder will manage referrals received through the NHS e-Referral Service (eRS), Direct to Test pathways, surveillance programmes, and rescope requests, ensuring accurate data entry and maintenance of patient records on hospital information systems and spreadsheets. The role also involves handling telephone enquiries professionally, supporting the wider Endoscopy team with general administrative duties, and contributing to the smooth and effective delivery of patient services.
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Main duties, tasks & skills required
Telephone patients to arrange pre-assessment clinic appointments before procedures.
Handle telephone enquiries from patients, carers, and healthcare professionals.
Ensure surveillance patients receive health questionnaires at least three months before their planned procedure.
Add rescope and follow-up requests to the Endoscopy waiting lists
Process endoscopy referrals through NHS e-Referral Service (eRS)
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Person specification
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Qualifications
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Essential
Good standard of education, up to GCSE or O level standard in literacy and numeracy
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Desirable
Business and Administration NVQ Level 2 or similar
Computer/Word processing qualification or ECDL
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Experience
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Essential
Previous experience of working with the public in a customer care situation
Previous office experience
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Desirable
Previous Health Sector experience or similar
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Additional Criteria
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Essential
Willingness to use technology to improve standards of care and support to our patients
Ability to juggle tasks and work with constant interruptions
Presentable and confident
Flexible/adaptable approach to working
Attention to detail
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Danielle Peacock or Grace Robins
danielle.peacock@somersetft.nhs.uk
01823343347
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time
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Reference number
184-OL-OR-5532
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Job locations
County Hall
The Crescent
Taunton
Somerset
TA1 4DY
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Anticipated Interview date(s) 03/09/2026
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Job summary
To provide comprehensive administrative and clerical support to the Endoscopy Service, ensuring the efficient coordination of pre-assessment telephone clinic appointments and the timely processing of patient referrals. The post holder will manage referrals received through the NHS e-Referral Service (eRS), Direct to Test pathways, surveillance programmes, and rescope requests, ensuring accurate data entry and maintenance of patient records on hospital information systems and spreadsheets. The role also involves handling telephone enquiries professionally, supporting the wider Endoscopy team with general administrative duties, and contributing to the smooth and effective delivery of patient services.
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Main duties, tasks & skills required
Telephone patients to arrange pre-assessment clinic appointments before procedures.
Handle telephone enquiries from patients, carers, and healthcare professionals.
Ensure surveillance patients receive health questionnaires at least three months before their planned procedure.
Add rescope and follow-up requests to the Endoscopy waiting lists
Process endoscopy referrals through NHS e-Referral Service (eRS)
/*generated inline style */
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
/*generated inline style */
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
/*generated inline style */
Person specification
/*generated inline style */
Qualifications
/*generated inline style */
Essential
Good standard of education, up to GCSE or O level standard in literacy and numeracy
/*generated inline style */
Desirable
Business and Administration NVQ Level 2 or similar
Computer/Word processing qualification or ECDL
/*generated inline style */
Experience
/*generated inline style */
Essential
Previous experience of working with the public in a customer care situation
Previous office experience
/*generated inline style */
Desirable
Previous Health Sector experience or similar
/*generated inline style */
Additional Criteria
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Essential
Willingness to use technology to improve standards of care and support to our patients
Ability to juggle tasks and work with constant interruptions
Presentable and confident
Flexible/adaptable approach to working
Attention to detail
/*generated inline style */
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
/*generated inline style */
For help with your application, contact:
Danielle Peacock or Grace Robins
danielle.peacock@somersetft.nhs.uk
01823343347
/*generated inline style */
Pay scheme
Agenda for Change
/*generated inline style */
Band
Band 2
/*generated inline style */
Salary
/*generated inline style */
£25272.00 to £25272.00 Yearly
/*generated inline style */
Contract
Permanent
/*generated inline style */
Working pattern
Part-Time
/*generated inline style */
Reference number
184-OL-OR-5532
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Job locations
County Hall
The Crescent
Taunton
Somerset
TA1 4DY
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Company
Location
Taunton TA1 4DY
Employment Hours
New Jobs
Employment Type
Permanent
Salary
£25,272 a year