Courier Training and Onboarding Specialist

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Pay: £28000 - £32000 plus bonus and benefits
Location: Cardiff East

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Cardiff East, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What You’ll Be Doing Day to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist , you’ll be the on-site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.

• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.

• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.

• Use the Service Tracker to raise timely, transparent escalations when needed.

• Support couriers with manifests, routing, and operational queries.

• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• A current UK driving licence.

• Solid understanding of the self-employed courier model.

• Experience working in a fast-paced, customer-focused operational environment.

• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalate risks quickly.

Apply today and help create exceptional Day 1 experience for our couriers!

Evri Group for everyone

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.