Resourcing & Customer Service Assistant

Location: Swindon/Hybrid

Salary: £26,000 + £2000 On-call bonus

Contract Type: Permanent

Hours: Full-time, 37 hours per week

Are you looking to build a career in recruitment, customer service or HR?

We are looking for a Resourcing & Customer Service Assistant to join our team Connect2Swindon, playing a key role in attracting, engaging and supporting candidates while delivering excellent service to hiring managers and agency workers. This is an opportunity to make a meaningful impact, helping connect talented people with opportunities across the region.

This role would suit an organised and proactive individual with strong customer service and administration skills who is looking to develop a career in recruitment, HR or workforce solutions.

Who we are

Connect2Swindon is part of Commercial Services Group (CSG), one of the UK’s largest local authority-owned trading organisations, operating 35+ businesses across education, energy, IT, procurement, HR and more.

Our mission is simple. We support the delivery of better public services to help people live, learn and thrive. This purpose underpins everything we do.

A significant proportion of our profits is reinvested into frontline public services, enabling us to combine commercial performance with meaningful social value.

Why this role matters

You will play a key role in growing and maintaining a high-quality candidate network, ensuring hiring managers have access to compliant, suitable talent when they need it.

This is a role where organisation, communication and customer service are essential, with responsibility for supporting the candidate journey from attraction and onboarding through to placement.

What you'll be doing

• Managing candidate attraction activities to build and maintain a strong talent pipeline
• Supporting recruitment campaigns through job advertising, sourcing and candidate engagement
• Screening applicants and coordinating registrations to ensure a positive candidate experience
• Supporting onboarding and compliance checks to meet safeguarding and regulatory requirements
• Working closely with Talent Partners and hiring managers to understand workforce needs
• Maintaining accurate records across recruitment and CRM systems
• Building effective relationships with candidates, agency partners and internal stakeholders
• Supporting workforce planning activities and helping to fill hard-to-recruit vacancies
• Identifying and resolving data discrepancies to maintain system accuracy and integrity
• Representing the business at job fairs, recruitment events and community engagement activities

What we're looking for

• Proven experience delivering excellent customer service and administrative support
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Excellent written communication skills, including composing professional emails and correspondence
• Good IT skills, particularly Microsoft Word and Excel
• The ability to build relationships with a wide range of people both in person and over the telephone
• A proactive and solutions-focused approach
• The ability to work accurately in a fast-paced environment
• A willingness to learn, develop and continuously improve
• Confidence to take ownership of tasks while knowing when to escalate issues appropriately
• GCSE English and Maths or equivalent
• Previous recruitment, sourcing or job advertising experience would be advantageous

What you'll get in return

• Salary of £26,000 + a £2000 on call bonus
• 25 days annual leave, rising in line with policy for the role
• Birthday Day Off
• One concessionary day during the Christmas period
• Pension scheme with 4% employer contribution
• Life assurance cover
• Access to Learning & Development opportunities via our CSG Academy

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.