Customer Service Assistant

Customer Service Assistant (CSA)

This full-time, term time post is available from immediately on a permanent basis. Applications for secondments will be considered subject to agreement from your current line manager.

This post is offered on a permanent basis

Salary will be £25,528 per annum pro rata on Grade B approximately (£15,710) based on a 32 week a year term time contract

This post will be operational across numerous locations within the Commercial Operations on Streatham and St Luke's campuses.

This role will primarily support our retail operations operating tills, replenishing and stock rotating within shop environments and the Eat & Shop Snack Van.

Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year-round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink. You will demonstrate high standards and be well organised. Having experience in roles within retail & catering with knowledge of food hygiene and health and safety would be advantageous.

You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information
Please contact Paul Weller: p.weller@exeter.ac.uk

This post sits within Finance, Infrastructure and Commercial Services (FICS), the professional services division which encompasses departments in Finance, Estate Services (Built Environment/Capital Development/Estate Maintenance), Sustainability and Commercial Services (Accommodation/Catering & Retail/Grounds/Security/Events/Facilities Management).

FICS is responsible for driving commercial revenue and providing customer facing and behind the scenes services that ensure the University of Exeter functions at the highest levels through the provision of a safe, healthy and fully functioning campus. FICS supports the enhancing of the student and staff experience and allows the University to focus on high quality learning and research to deliver impactful and meaningful outcomes that makes a difference to the world.

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

If you're considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.