Financial Inclusion Advisor

?? Join Our Team as a Financial Inclusion Advisor ??

Location: St Austell, Cornwall (Head Office) - with travel across the region
Hours: 30 hours per week (across 5 days)
Salary: £23,624.60 per annum (pro rated) (FTE £29,137.00 per annum)
Department: Customer Experience & Commercial

Are you passionate about making a difference in people’s lives? Do you have a strong understanding of welfare benefits and a desire to help others achieve financial stability? If so, we’d love to hear from you!

?? About the Role

As a Financial Inclusion Advisor, you’ll play a vital role in supporting our customers to improve their financial wellbeing. You’ll provide expert advice on welfare benefits, help tenants maximise their income, and work closely with other agencies to ensure customers receive the support they need.

Your responsibilities will include:

• Delivering tailored welfare benefit and financial inclusion advice.
• Supporting customers affected by welfare reform.
• Promoting financial capability and tenancy sustainment.
• Building strong partnerships with external agencies.
• Advocating on behalf of vulnerable customers.

What We’re Looking For

We’re seeking someone who is:

• Experienced in providing services to diverse customer groups.
• Knowledgeable about welfare reform and social issues.
• Emotionally intelligent, empathetic, and an excellent communicator.
• Organised, proactive, and able to manage a varied workload.
• Committed to equality, diversity, and inclusion.

Essential qualifications include:

• GCSEs (grades 4–9 or A–C) in English and Maths.
• A-levels or equivalent Level 3 qualifications.
• Information, Advice and Guidance qualification or equivalent experience.

?? Why Join Us?

You’ll be part of a supportive team that values innovation, collaboration, and customer care. We offer:

• A meaningful role where you can make a real impact.
• Opportunities for professional development.
• A positive and inclusive working environment

?? Benefits

We offer a competitive benefits package including:

• 27 days annual leave (plus bank holidays) (pro-rated)
• Professional membership fees paid
• Occupational sick pay (3 months full pay, 3 months half pay)
• 4% employer pension contribution (includes 3x salary death in service benefit)
• Medicash Health Cash Plan (includes dental and optical)
• Flu jab & wellbeing initiatives
• Cycle to Work Scheme
• Family-friendly policies
• Agile working options (office, home, or local area)

?? Closing Date: Thursday 3rd of September 2026 at Midnight

?? Interviews to be held on Friday 11th of September 2026 Face to Face at Stennack House

We may close this vacancy early if we receive a high volume of applications—so don’t wait!

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.