Commercial Activity and Customer Journey Assistant

Commercial Activity and Customer Journey Assistant

The Museums, Art Gallery and Heritage Service sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.

Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.

The Role

As Commercial and Customer Journey Assistant, you will help keep our vision of “Every Interaction is an Opportunity” at the heart of the visitor and customer journey. Working as part of the Commercial and Customer Journey Team, you will support the Commercial Manager and Commercial and Customer Journey Officer to deliver excellent service across our museums, gallery and heritage venues, ensuring customers experience clear information, timely responses and a smooth journey from first enquiry through to booking, visit, event or follow-up.

You will be a first point of contact for online, email and social media enquiries, responding helpfully and signposting customers to the right information or team. You will support bookings, venue hire, weddings, commercial events, learning activity and wider customer enquiries, using booking, EPOS and finance systems to help administer events, process payments and invoices, maintain accurate records and support smooth operational delivery.

The role also supports commercial activity across the portfolio, including retail ordering and stock management, promotional content, venue presentations, events administration, clerical support, financial processes, customer feedback and day-to-day coordination across front of house, venue hire, marketing, exhibitions, learning and collections activity. We are looking for someone organised, approachable and customer focused, with strong administrative skills and a process-driven approach. You will need strong communication skills, good attention to detail, confidence using digital and financial systems, and the flexibility to support weekend and evening working as part of an established rota.

Interviews will be week commencing 14th September.

We are currently completing internal recruitment and will have either a 37hr post or 29.6hr post or potentially both available.’

What we can offer you:

Salary: The salary band for this role is £26,402 - £28,207 per annum (pro rata). The starting salary is £26,402 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at museums.dutymanager@southampton.gov.uk

Recruitment contact details:

Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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