Inclusion Lead

Company

Civic Recruitment Limited

Location

Taunton TA1

Employment Hours

New Jobs

Employment Type

Contract, Contract

Salary

£370 a day

Job Highlights

Lead and manage Stage 1 SEND complaints, ensuring prompt resolution and compliance with statutory guidelines and policies.
Ideal candidates will have proven complaint investigation experience, strong communication skills, and a background in SEND services.
The role is a 4-5 month contract, based in Taunton, requiring 37 hours per week and an enhanced DBS check.

Job Requirements/Description

4-5 months contract with a local authority

Pay rate: £370/day UMB

Job Purpose

This position involves leading the management and resolution of Stage 1 SEND complaints, ensuring that issues are addressed promptly, fairly, and in line with statutory guidance, local policies, and best practices. The Inclusion Lead will collaborate with families, schools, and professionals to achieve early resolution of complaints and enhance outcomes for children and young people with SEND.

4-5 months contract with a local authority

Key Duties/Accountabilities

Oversee and coordinate all Stage 1 SEND complaints.
Acknowledge, investigate, and respond to complaints within established timeframes.
Collect and analyze relevant information, records, and evidence for investigations.
Maintain effective communication with parents, carers, schools, and professionals throughout the complaints process.
Draft clear, accurate, and professional responses to Stage 1 complaints.
Identify key issues, concerns, and insights from complaints.
Collaborate with services and partner agencies to resolve issues promptly.
Ensure complaints are handled fairly, objectively, and consistently.
Escalate complex or high-risk cases to the Senior Inclusion Lead when necessary.

Essential Experience Required

Proven experience in investigating complaints or resolving complex issues.
Strong written and verbal communication skills.
Experience working within a local authority, education, or SEND service.
Experience collaborating with families and multi-agency partners.

Essential Qualifications Required

Understanding of SEND legislation, guidance, and processes.
Familiarity with statutory complaints procedures and dispute resolution processes.

Additional Information to Note

Working hours: 37 hours per week
Enhanced DBS check required.
Driving license required.
Location: The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
Work pattern: To be confirmed with the worker

The role closes on 30th August 2026, apply ASAP.

To lead on the management and resolution of Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in accordance with statutory guidance, local policies and best practice. The Inclusion Lead will work collaboratively with families, schools and professionals to seek early resolution of complaints and improve outcomes for children and young people with SEND.

Apply Now