Member Services Pension Officer

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

About the Team & Avon Pension Fund

The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.

Member Services Team

Join our friendly and supportive Member Services Team and help deliver an excellent service to pension scheme members at key moments in their lives.

About the Role

As a member of the team, you'll play a vital role in supporting pension scheme members by:

• Processing a range of pension calculations, including retirements, transfers and benefit estimates.
• Ensuring pension benefits are paid accurately and on time.
• Providing clear, accurate and helpful information to members about their pension benefits.
• Working closely with colleagues across the Pensions Service to deliver an outstanding customer experience.
• Contributing to the smooth and efficient delivery of a trusted and valued public service.

About You

We're looking for organised, customer-focused individuals with strong communication and interpersonal skills who have an ability to interpret and explain complex information to a wide audience. Being able to undertake data analysis with high accuracy and attention to detail is essential, as well as having strong IT skills and being highly numerate.

As part of our collaborative pensions team, you'll have the opportunity to develop specialist knowledge while managing a varied and rewarding workload and help us to think of ways in which change may impact others positively. Proven experience in pensions or financial background is desirable.

Training and Development

No matter where you are in your career journey, we'll support your success. We provide comprehensive training from day one, alongside ongoing coaching and development. You'll also gain valuable insight into the wider Pensions Service, helping you build your knowledge and explore future career opportunities.

What we offer

In return, we provide a fantastic range of benefits, for more information please see :

Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

Why join us?

This is an excellent opportunity to build a rewarding career in pensions administration, develop specialist skills, and be part of a team that makes a genuine difference to the lives of thousands of members every day.

If you're motivated, organised and passionate about delivering excellent customer service, we'd love to hear from you.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Blandine Vigliucci, Member Services Team Leader (01225) 395 198 or email blandine_vigliucci@bathnes.gov.uk or Poppy Robbins, Member Services Team Leader 01225 395 527 or email poppy_robbins@bathnes.gov.uk

Interview date: 16/09/2026

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.