Customer Technologist

So, what will I be doing?

At Yeo Valley, we're more than just an organic dairy company – we're a community rooted in the land, committed to sustainability, and passionate about producing quality food that nurtures people and planet. As a family-run business, we believe in doing things the right way – sustainably, ethically, and with people at the heart of what we do.

We have an exciting opportunity for a Customer Technologist to join our growing Yeo Valley family, within our Central Technical Team.

Reporting to the Lead Customer Technologist, in this role you will support and partner across the business to deliver customer and brand projects, develop robust technical plans and meet customer and brand technical requirements. Provide the business with a clear understanding of customer technical expectations and work collaboratively to ensure these are delivered effectively.

Key Responsibilities will include:

• Manage a portfolio of customer accounts, ensuring effective relationships and plans are in place with key customers

• Facilitate interaction and activities between customers, sites and internal stakeholders

• Provide effective support to the business during incidents and recalls, taking the lead in cross functional communication with sites and customers. Facilitate customer engagement at all levels and provide expertise on customer standards and requirements

• Act as a business partner, manage and support customer projects. Work cross functionally to support customer cost out and value chain initiatives

• Collaborate with sites and teams to align customer standards and requirements with YV standards

• Ensure customer due diligence requirements, including export requirements, are met

• Manage customer audits and visits effectively

Sounds interesting, what do I need?

Essential:

• Science or related degree
• Manufacturing and/or customer management experience
• Strong people and communication skills
• Effective networking and influencing skills
• Proven ability to build strong internal and external relationships and to operate effectively at all levels

Desirable:

• HACCP Level 4

Why should I join the family?

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

• 25 days + bank holidays
• non-contributory pension scheme
• annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
• life cover
• healthcare cash back plan
• cycle to work scheme
• subsidised Yeo Valley products and services
• preferential rates with our partners
• learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.