Fundraising & Engagement Officer ( Individual Giving)

About the Charity

Our client supports vulnerable individuals and families across Bristol and South Gloucestershire, including young people who take on significant responsibilities well beyond their years. It's a small, close-knit fundraising and communications team looking to grow with the right person alongside them.

About the Role

This is a genuinely broad, hands-on role - the conduit between fundraising and communications activity. You'll be the first person to own a brand-new fundraising CRM system, and the first to build proper supporter journeys from a base of 600-800 contacts already in place. Two regular newsletters already go out to supporters and the people the charity works with - what's missing is someone to turn that reach into lasting relationships.

This October, the charity launches its first-ever integrated fundraising and communications campaign - a Christmas appeal for the young people it supports. Depending on timing, you might join in time to help run it, or join just after and inherit real campaign data to build the next one from. Either way, it's a genuine ground-floor opportunity: no legacy systems, no inherited decisions - what you build is what exists.

Key Responsibilities

• Lead the implementation of a new CRM system, becoming the team's go-to on supporter data
• Design and build supporter journeys for regular givers and donors from scratch
• Support delivery of a major Christmas fundraising campaign and future appeals
• Work closely with the Communications Manager, plugging fundraising into existing newsletters
• Build authentic case studies and stories with the charity's young people's voice & participation team
• Help identify new income opportunities alongside the Fundraising Manager once the fundamentals are in place

About You

• Experience of fundraising, supporter care, customer engagement or communications, with excellent written and verbal skills
• Comfortable owning a CRM yourself - able to run reports and understand segmentation, not just direct someone else in it (specific CRM experience is a bonus, not a requirement)
• A track record delivering campaigns, appeals or multi-channel engagement activity
• Strong organisational skills, able to manage several priorities and interpret data to recommend improvements
• High standards of accuracy and confidentiality, with a sound understanding of data protection and ethical fundraising

Desirable: individual giving, regular giving or community fundraising background; experience with Gift Aid and fundraising platforms; charity or social care sector experience.