Inbound Customer Service Advisor

NWF Fuels are recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our Yeovil office, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• Monthly Pay: £30,000 per annum
• Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
• Shifts: Monday to Friday
• Overtime: Any Saturday shifts are paid at an enhanced overtime rate
• Holidays: 33 days per year including bank holidays
• Progression Opportunities: Clear progression pathways across the wider group that operates 2 other business’
• Training Opportunities: Funded, accredited courses.
• Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
• Shopping Discounts: Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
• Travel Savings: Discounts on flights, hotels, and airport parking.
• Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
• Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
• Enhanced Policies: Enhanced maternity and paternity leave.
• The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!

Day to Day

• Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• Supporting the sales team by converting previous quotes to completed orders, order processing and managing payments .

• Dealing with a high volume of customer calls over the peak winter period.
• Recording all data accurately into our systems keeping customer records up todate .

What Will You Bring?

• Previous experience in a customer focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLA's
• Strong interpersonal skills with the ability build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!