Golf Retail Supervisor

JOB TITLE – Retail Supervisor – Golf
DEPARTMENT – Golf Retail
CONTRACT TYPE - Permanent
RATE OF PAY - £12.98 per hour, plus excellent benefits
HOURS – 40 hours per week, over 5 days
LOCATION – Newport, NP18 1HQ

OVERVIEW -
Join the ‘Greatest Story in Hospitality’ by becoming one of our Retail ‘Hospitality Heroes’ in our Golf team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
A minimum of 12 months’ experience in a golf retail environment
Experience of working to defined operating standards such as AA or 59 Club
Proven ability to induct, train, develop and inspire a team
Experience working with high-quality brands
Excellent communication skills – both written and oral

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Be responsible for resolving all internal/external customer complaints escalated from team members
Be responsible for ensuring the Department achieves a minimum score of 85% in audited AA Visits
Maintain stock inventory in the pro shops
Be responsible for the preparation and operation of any agreed sale markdown period, ensuring that the stock is clearly labeled, merchandised and replenished
Manage the Golf Concept system to ensure that all bookings are checked-in, no shows are charged and thus revenue is maximised at all times

BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.