Customer Accounts Officer

Company

GreenSquareAccord

Location

Methuen Park, Chippenham

Employment Hours

New Jobs

Employment Type

Permanent

Salary

£34,000 - £37,000 a year

Job Highlights

Manage and recover arrears, ensuring effective income management and fair treatment of customers in challenging financial situations.
The ideal candidate will have experience in debt recovery or income management, along with strong communication and organisational skills.
This full-time role is based in Chippenham, offering a salary of £34,000-£37,000 plus a £750 annual car allowance.

Job Requirements/Description

Make a difference through every customer conversation

Are you experienced in income management, arrears recovery, debt recovery or credit control? Do you have the communication skills, empathy and resilience to support customers through challenging financial circumstances?

We`re looking for a Customer Accounts Officer to join our Customer Accounts Team in Birmingham. You`ll play an important role in helping residents sustain their tenancies, while ensuring rent and other charges are managed fairly and effectively.

Location: Methuen Park, Chippenham SN14 0GU
Salary: £34,000-£37,000 and £750 annual car allowance
Contract: Permanent

Interview date: 26 August - face to face

What you`ll be doing

Manage and recover arrears across a range of housing tenures and a defined customer patch.

Provide a high standard of customer service, working with residents to find appropriate solutions and support tenancy sustainment.

Handle sensitive and confidential information responsibly, maintaining accurate records in line with Data Protection requirements.

Carry out customer visits where appropriate as part of the arrears recovery process.

Work closely with local authorities, the Department for Work and Pensions (DWP), courts and other partner agencies.

Prepare paperwork and present cases in court, with or without legal representation.

Attend evictions where required, following relevant policies and procedures.

Work collaboratively with colleagues and partner organisations to maximise income while achieving positive customer outcomes.

What we`re looking for

Previous experience in arrears management, debt recovery, credit control or income management.

A strong understanding of debt recovery processes.

Experience working to targets in a busy, fast-paced and changing environment.

Excellent communication, negotiation and customer service skills.

The ability to support vulnerable residents with empathy, professionalism and respect.

Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.

Knowledge of welfare benefits and housing legislation would be an advantage.

Previous court experience, or experience working with local authorities, the DWP or other partner agencies, would be beneficial.

A DBS check will be required for the successful candidate, with further details provided following an offer of employment.

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