Porter

About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.

We are currently seeking a reliable and flexible candidate to join our team as a Day Porter. This is a varied and hands-on role, supporting the smooth operation of the hotel.

25-35 hours per week.

Please note, you will be required to cover holiday and night shifts on occasion

Responsibilities

• Provide a warm, professional welcome to guests and assist with enquiries and requests.
• Set up conference rooms and public areas as required.
• Assist with luggage, guest requests and general porterage duties.
• Prepare public areas and facilities to the highest standard of cleanliness and presentation.
• Support other departments to ensure smooth day-to-day operations.
• Respond calmly and efficiently to any issues or emergencies.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Ability to work both independently and as part of a team.
• Flexible approach to working hours, including nights and weekends.
• Strong communication skills and a professional manner.
• Reliable, proactive and attentive to detail.
• A commitment to delivering exceptional service in every interaction.

Benefits

• 100% shared tips
• Full training
• Opportunities to grow and progress within our four hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties

*Please note, we do not offer live in accommodation*