Customer Service Assistant

Job Advert

Exeter Airport Hospitality Team

Moorland Kitchen | Tor Bar | Coastline Café | Cove Pod

Looking for a role that's anything but ordinary?

Imagine starting your day helping excited holidaymakers begin their adventures, serving great food and drinks in a fast-paced airport environment, and working alongside a friendly team who genuinely enjoy what they do.

We're looking for enthusiastic, customer-focused individuals to join our hospitality team at Exeter Airport. Whether you've worked in hospitality before or are looking for a fresh opportunity, if you enjoy working with people and take pride in delivering excellent service, we'd love to hear from you.

Every day is different at the airport. One moment you're serving an early-morning coffee to a business traveller, the next you're helping a family start their holiday with a smile. If you thrive in a busy environment and enjoy being part of a supportive team, this could be the perfect role for you.

What You'll Be Doing

As a Customer Service Assistant, you'll play a key role in providing an outstanding experience for passengers travelling through Exeter Airport.

Your responsibilities will include:

• Welcoming customers and creating a positive first impression
• Taking food and beverage orders and providing excellent table or counter service
• Preparing and serving food and drinks to the highest standards
• Sharing your menu and product knowledge to help customers make informed choices

• Working alongside colleagues to ensure smooth and efficient service
• Maintaining excellent standards of cleanliness, food safety and hygiene
• Supporting across our airport hospitality outlets when required
• Helping create a friendly and enjoyable atmosphere for every customer

Shift Information

Our airport operation runs around flight schedules, so flexibility is essential.

• Shifts may start as early as 2:30am
• Weekend and bank holiday working will be required
• Time and a half is paid for all hours worked between 12:00am and 6:00am
• Due to early morning and late-night shifts, candidates must have their own reliable transport to and from Exeter Airport
• Successful applicants will be required to complete airport security clearance procedures

What We're Looking For

We're interested in your attitude just as much as your experience.

You'll be a great fit if you:

• Enjoy meeting and helping people
• Have a positive and friendly approach
• Can remain calm and professional during busy periods
• Are reliable, punctual and take pride in your work
• Enjoy working as part of a team
• Can deliver excellent customer service with confidence and enthusiasm

Previous experience in hospitality, retail or customer service is desirable, but not essential. Full training will be provided.

Team Benefits

At LED Enterprises, we value our team members and offer an excellent range of benefits, including:

• Comprehensive induction and training
• Free on-site airport parking
• Gym & Swim Membership
• My Staff Shop Employee Benefit Scheme
• Employee Assistance Programme and Counselling Support
• Flexible Working Opportunities
• Staff Discounts
• Shout Out Award Scheme
• Free Bowling for team members and their household at Ocean, Exmouth
• Free Soft Play for dependants of team members at Ocean, Exmouth

Join Our Inclusive Community

At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds, experiences and abilities. What matters most is your passion, commitment and desire to make a positive difference.

Additional Information

This post is exempt from the Rehabilitation of Offenders Act (ROA) and appointment will be subject to satisfactory airport security checks and disclosure requirements.