Key Account Coordinator

£13.45 - £14.10 per hour DOE | Onsite | Exeter

Company Overview:

Our client is a well-established and growing business with a strong presence in its sector. They are looking for an organised and proactive Key Account Coordinator to join their busy team, supporting key customer accounts and ecommerce marketplace operations. This is an excellent opportunity to join a collaborative environment where you'll receive training, develop your skills and play an important role in delivering excellent customer service.

Role Overview:

This temporary to permanent opportunity is ideal for someone who enjoys working in a fast-paced administrative environment and takes pride in keeping processes running smoothly. As the Key Account Coordinator, you'll support key customer accounts, coordinate orders and stock, maintain product information and work closely with internal teams to ensure customers receive an exceptional service. Previous ecommerce or marketplace experience is advantageous, but full training will be provided.

Responsibilities of the Key Account Coordinator:

• Support the day-to-day administration of key customer and ecommerce marketplace accounts, including maintaining product listings and data.
• Process customer orders, coordinate stock availability and liaise with warehouse teams to ensure timely dispatch.
• Monitor sales, stock and operational information while assisting with refunds and account administration.
• Provide wider customer account support, handling queries, coordinating sample requests and assisting with general administration.

Requirements of the Key Account Coordinator:

• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Good Microsoft Excel skills and confidence working with data, reports and operational information.
• Excellent communication skills with a proactive approach to problem solving and customer service.
• Previous experience in ecommerce, sales administration or customer account support would be beneficial but is not essential.

Benefits

• Temp to perm opportunity.
• Monday to Friday working pattern, 37.5 hours per week (09:00 - 17:00 or 8:00 - 16:00). 30 min lunch break.
• 20 days' holiday, increasing to 25 days with service, plus an additional birthday holiday after one year's service.
• Company pension with employer contribution and life assurance scheme.
• Eyecare vouchers.
• Onsite canteen, free parking and secure bike storage

If you're an organised administrator with excellent attention to detail and are looking to build a career supporting key customer accounts and ecommerce operations, we'd love to hear from you. Apply today to find out more about this exciting opportunity.

Note on Sponsorship

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

We are dedicated to fostering a diverse, equitable, and inclusive recruitment process. We actively seek to hire talented individuals from various backgrounds and ensure our practices are unbiased, evaluating every candidate based on their unique qualifications and potential.

Recruitment Consultant: Lacey Dorliac
Ref: 11315 / INDOFFICE

Pay: £13.45-£14.10 per hour

Work Location: In person