Senior User Researcher

We’re looking for a Senior User Researcher to help shape high - quality digital and non - digital health services that meet the needs of people in Wales.

This is a fixed term vacancy for 12 months with possible extension to 18 months.

In this role, you’ll plan, design and deliver user research across multiple projects and portfolios, working closely with users, clinicians, analysts and delivery teams.

You’ll be using a range of methods such as i n - depth interviews, workshops and ethnographic research to develop a deep understanding of people’s needs, behaviours and contexts.

You’ll share research insights, build understanding of user needs, and support teams to turn learning into next steps.

You’ll also play a key role in strengthening and evolving user - centred research practice across Public Health Wales , helping embed research into everyday work, influencing roadmaps, and challenging assumptions about what “good” research looks like in a healthcare setting.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome.

We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘ Working together for a healthier Wales' . We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

As a senior practitioner, you’ll :
Lead and deliver high - quality user research, from planning and recruitment through to analysis and insight sharing

Collaborate across disciplines to create a holistic picture of user needs and service experiences

Champion user - centred design, influencing how services are shaped and improved

Contribute to a shared library of research and user needs, ensuring best practice and continuity

Ensure all research meets NHS, government and industry standards

Support Public Health Wales Digital and Data Strategy by helping create services that are informed by evidence, insight and real user experience

This is a fantastic opportunity to help reframe user research in the NHS Wales, not as an add - on , but as a core part of delivering better, fairer and more effective health services for Wales.

If you’re interested, feel free to reach out to the hiring manager to learn more about the role and how to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.