Enhanced Unit Lead (UCSP)

We are looking to recruit an individual to an Enhanced Unit lead role based in the RLB Café in the heart of the University of Plymouth’s thriving campus.

About the role

This is a fantastic opportunity for a motivated individual to join the company and take on the running of one of the biggest on campus. You will be responsible for the day-to-day operations of the unit as well as line management responsibility of the catering assistants and chef within it. With experience of working in a catering or retail environment, you will drive sales in line with the business plan and lead the unit in a calm and positive way whilst providing exceptional customer service.

You will have experience of working in a customer service environment, and have routine administration and financial understanding. A customer-focused mind-set is essential and a drive to deliver on and exceed students, staff and visitor’s expectations. A flexible approach to hours and work is essential, as is adaptability and the ability, whilst maintaining high standards at all times.

This is an annualised hours contract, with the normal working pattern of 37 hours a week Monday-Friday during term-time. You will be expected to complete 1480 hours across a 12 month period.

Previous applicants need not apply

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

For an informal discussion to find out more about the role then please contact Sarah Patten: by email at sarah.patten@plymouth.ac.uk

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

Key Requirements:

You should be able to demonstrate they have:

• Effective verbal and written communication skills
• Experience in managing other staff members
• Able to work alone or as part of a team
• Ability to cope under pressure, in a calm and efficient manner
• Previous sales experience in a similar environment
• Good interpersonal skills

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

We have a wide range of staff benefits available to employees, depending on eligibility:

A summary of our comprehensive benefits can be viewed here.

The appointed candidate would be employed by University Commercial Services Plymouth Ltd (UCSPL) and would therefore be subject to their terms and conditions of employment. UCSPL is a wholly owned subsidiary company of The University of Plymouth. UCSPL is committed to delivering a superior service in a sustainable way, whilst enriching the experience of our students, staff and wider community at the University of Plymouth through our Early Years Education and Care, Retail Catering, Hospitality and Events.

University Commercial Services Plymouth Ltd's (UCSPL) is a wholly owned subsidiary company of University of Plymouth. UCSPL’s vision is to enrich the experience of the students, staff and wider community. We aim to create a financially sustainable and professional service which currently includes Early Years Education and Care, Retail Catering, Hospitality and Events.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages

For further details and how to apply, please click here