Recovery & Housing Support Worker - Part Time

Job Title: Recovery & Housing Support Worker

Salary: £27,983.81 pro rata/d

Grade: Operational 

Reports to: Operations Manager

Location: Bristol 

PART TIME - RECOVERY & HOUSING SUPPORT WORKER

The Chrysalis Group is a group of organisations, comprising of commercial, charitable and not for profit companies. Our work includes the provision of tailored housing and tenancy support, expert property development for specialist accommodation, and structured recovery programmes for individuals overcoming addiction and mental health challenges. We also offer support for Polish women and children escaping domestic abuse and deliver high-quality care services.

Each subsidiary plays a key role in supporting vulnerable individuals and communities while meeting the Group’s charitable objectives.

We are looking for an experienced, part time, Recovery & Housing Support Worker who will primarily support individuals on our Recovery Programme whilst assisting them to retain their tenancies and avoid homelessness in our supported accommodation. You will be a compassionate and assertive individual who sets clear expectations and boundaries while making a difference.

You will work with project participants who are receiving drug, alcohol and accommodation support services and assist them with accessing community services and empower them to develop life and educational skills tailored to their individual circumstances. You will regularly visit them at their residence and also at The Compass Project.

This is a part time role of 21 hours per week, excluding out of hours cover, worked over a 2 week rota as detailed below. During this time you will need transport to attend our dry houses and the Compass Project, Staple Hill to fully engage with our participants, sometimes on an emergency basis.

Week 1

• Monday 5 hours (10:30-3:30)
• Tuesday 4 hours (11:30-3:30)
• Wednesday 6 Hours (9:30-3:30)
• Thursday 3 Hours (12:00 -3:00)
• Friday 3 Hours (11:00-2:00)

Week 2

• Monday 5 hours (10:30-3:30)
• Tuesday 4 hours (11:30-3:30)
•  Wednesday 6 Hours (9:30-3:30)
• Thursday 3 Hours (12-3:00)
• Saturday 3 Hours (10:30-1:30)

Phone handling fee paid whilst on call, whether calls received or not

Purpose of the role:

To be responsible for supporting individuals in recovery from addiction, facilitating their access to housing, community services, and other opportunities for personal development. You will be a compassionate but assertive individual who can set expectations and boundaries whilst fostering a supportive environment for growth and learning.

Key Responsibilities

• To support individuals in accessing community services and empower them to gain life and educational skills
• To provide counselling, practical key work, and group support, including the facilitation of educational and psychoeducational groups.
• To encourage and motivate people to maintain total abstinence and help foster an environment of personal growth and continual learning. 
• To facilitate a drop in space for tenants and service users 
• To onboard volunteers and peer mentors to assist in providing practical advice and support, including money management, to support overall life-skills and specifically the Compass Project service and the drop-in service
• To work collaboratively with the Police, Courts, family liaison and the Prison Services, including access to training, psychotherapy, self-help, spiritual and pastoral support groups as appropriate and as required.
• To provide cover for out-of-hours in instances of relapse or other exceptional circumstances in line with our zero tolerance towards relapse policy. 
• To assist with applications, referrals, and assessments, including making people aware of waiting lists or available spaces within the service.
• To facilitate house groups and attend and co-facilitate house checks with colleagues or on your own, if it is deemed safe and appropriate to do so. 
• To assist with move-ins, move-outs, and immediate removals.
• To build and develop strong relationships within the Group, particularly the Compass Project.
• To assist with viewings and sign-ups, clearly explaining tenant responsibilities, referring to relevant documentation and facilitating a comprehensive induction to the accommodation and the services offered.
• To monitor all service charges, manage arrears and set up payment plans when and where appropriate, ensuring tenants maintain their tenancies and are prevented from becoming homeless and at risk of relapse.
• To respond to emergency calls from tenants, care providers, and Chrysalis staff, and take appropriate action where necessary, ensuring all records and follow-up actions are managed in line with internal policy and procedures.
• To investigate complaints and respond within the recommended time frame.
• To attend our dry houses and the Compass Project to fully engage with our participants each week.

Group Responsibilities

• To accurately input and maintain records into relevant databases and support systems 
• To coordinate, log, assign and report issues and escalate if necessary
• To promote good working relationships with all stakeholders and service users.
• To ensure the strictest confidentiality is always maintained
• To always adhere to the Company’s Health and Safety Policy and related procedures, taking into consideration your own health and safety and that of your colleagues 
• To assist the senior management, managers and colleagues within the Chrysalis Group.

PERSON SPECIFICATION

Skills, qualifications and experience required 

Essential

• At least 3 years of proven experience supporting people in recovery from addiction and related issues 
• Proven experience helping people retain tenancies and avoiding homelessness
• Proven experience supporting people to access community services 
• Experience in helping people gain life and educational skills. 
• Previous experience in onboarding and managing volunteers and peer mentors 
• Knowledge of and application of Safeguarding
• Demonstrated counselling skills and ability to facilitate group work effectively, both individually and with co-facilitators.
• Strong interpersonal skills, with the ability to set, communicate and maintain clear boundaries.
• Understanding of addiction and recovery processes, particularly lived experience.
• To cover out-of-hours support as needed.
• Excellent organisational skills and ability to prioritise and manage own workload
• Highly motivated with the ability to primarily work on own initiative as well as being a valuable team player
• Good time and diary management skills with the ability to work to tight deadlines 
• Ability to adhere to policies & processes
• Understanding of working sensitively and the need for confidentiality at all times
• A willingness to learn and undertake continuing professional development training
• IT literate to include MS Office (Word, Excel and Microsoft Outlook).

Desirable but not essential

• Experience of handling ASB breaches
• Monitoring of rent, service charges/arrears
• Experience of complaint handling
• Working knowledge of Health & Safety including fire regulations
• Knowledge of housing benefit and Universal Credit
• Housing/Property Management qualification 
• Member of professional body
• Property management experience
• Understanding of Housing Legislation
• Safeguarding qualification

PERSONAL QUALITIES REQUIRED: 

• Ability to motivate others, inspire and influence positively 
• Able to work under pressure and meet deadlines 
• Commitment to keeping skills and knowledge up-to-date 
• Self-motivated 
• Team player who is also able to work able to work on own initiative 
• Trustworthy and reliable 
• Ability to challenge constructively 
• Open, honest and transparent 
• Able to deal with a crisis in a calm and measured way
• Good independent judgement 
• A desire to achieve highest standards possible 
• Customer focused 
• Diplomatic
• Flexible and responds positively to new challenges to meet business needs

How to apply

For a recruitment pack please contact HR

All applications must be received by 8th November 2026

Interviews scheduled – week commencing 23rd November 2026