Mental Health Crisis Worker

Could you inspire hope for people who are struggling with their mental health?

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

We are recruiting a Mental Health Crisis Worker to join our Crisis Team, in Speedwell, Bristol. The team provide a 24/7 service.

This exciting opportunity has arisen within the Bristol Mental Health Partnership, which involves collaborative working between a number of organisations to include Second Step and Avon and Wiltshire Partnership Trust (part of the National Health Service).

About the role

The successful applicant will have the opportunity to:

• Work with families, carers and friends and be working within a multi-disciplinary team
• Support a caseload
• An excellent communicator
• Build therapeutic relationship with service users
• Receive management and clinical supervision, together with group reflective practice

The job is available for either four or five days per week. The job is permanent, with a salary of £27,098 (pro rata) per annum. In addition, there is an uplift of £2,198 (pro rata) for working nights.

Full details of this exciting opportunity can be found in the Role Profile.

About you

You will:

• have a considered, thoughtful and reflective approach toward supporting an individual in their recovery journey
• able to care plan and carry through a person’s care.
• have good communication skills and an ability to liaise with multiple agencies (secondary care teams, GP’s friends and family are just a few examples of the people somebody might liaise with regularly).

The ideal candidates will have worked within mental health, providing a wide range of interventions to assist people, during a period of acute mental health crisis and connecting into community resources.

You must:

• be passionate about improving the lived experience and health of people using mental health services
• have proven knowledge of support needs of people with mental health needs

• to be part of a friendly team, with direct support from your operational team and line manager
• in-depth induction to Second Step and Avon and Wiltshire Partnership Trust to all the relevant training and support you need to do your job well

If you are interested in these roles but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact:

Louise Roberts, Human Resources Partnership Lead on 07790551139 or email Louise.Roberts@second-step.co.uk

About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.

We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being Black, African, Carribean and Asian descent to apply as these groups are currently under-represented at Second Step.

To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.

Closing date: Sunday 18th October 2026

Interview dates: To Be Confirmed

For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.