Recovery Coach

Could you inspire hope, unlock potential and help people build a more independent future?

Second Step is a leading mental health charity in the South West, offering housing, support and hope to people with mental health and support needs. We believe in a world where everyone affected by mental health problems can create a positive future, and we support people and communities to build brighter futures.

Join our new Citywide Help When You Need It team as a Recovery Coach, supporting adults in Bristol to build confidence, overcome barriers and achieve meaningful goals. Working with Bristol City Council and Rethink, you will help people access timely support and develop lasting community connections.

About the role
Using recovery, enablement and Psychological, Adversity and Trauma-Informed approaches, you will provide practical, compassionate support that promotes choice, safety and independence.

• build trusted relationships through flexible, persistent engagement
• agree clear Goal Based Outcomes and practical actions
• help people address housing, financial, health, isolation and caring-related challenges
• manage risk and safeguarding concerns, and connect people with appropriate community and statutory support

You will work flexibly in homes, community settings and service locations across Bristol, with reasonable adjustments available.

See the role profile for full details.

About you

You will be compassionate, curious and solution-focused, with:

• experience supporting adults with mental health needs and related practical or social barriers
• strong, flexible engagement and communication skills
• knowledge of recovery, enablement, safeguarding, risk assessment and psychologically informed practice
• the ability to manage a varied caseload, work with partners and maintain accurate records

What we offer

• a welcoming, values-led team and thorough induction
• regular supervision, reflective practice and ongoing development
• flexible, varied work and the chance to shape a new citywide service

Unsure whether your experience is the right fit? We would be happy to have an informal conversation.

Contact Lisa Murfin, Service Manager, on 0117 9096630 or at Lisa.Murfin@second-step.co.uk.

About us

We are committed to increasing diversity and creating an inclusive culture for our people and those we support.

We welcome all applicants who meet the criteria and particularly encourage applications from people of Black, African, Caribbean or Asian heritage, who are currently under-represented at Second Step.

Applications are anonymised until interview selection, so shortlisting is based only on candidates’ skills and qualities.

Closing date: 19th October 2026

Interview dates: W/C 26th October 2026

For more detailed information about this role and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.