Guest Service Agent
Job Highlights
- Deliver exceptional guest experiences by managing check-in and check-out processes, providing hotel knowledge, and promoting services.
- Ideal candidates will have strong communication skills, a passion for hospitality, and a commitment to teamwork and integrity.
- Enjoy competitive benefits like travel discounts, a pension scheme, and dedicated personal development programmes with flexible working opportunities in Bristol.
Job Requirements/Description
Exceptional Hospitality Starts with You
Our world of rewards:
- Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)
- £200 Team Member Referral Program
- Free Car Park
- Free bus fares to and from the city center. (A1,A3 & A4)
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted meals on duty
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniform
- Grow your career!
- Personal Development : programmes designed to support your career and achieve your goals
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.