Operations Assistant

The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate. As our Operations Assistant, you’ll: Assist with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding (if NPLQ qualified), security, cleanliness and tidiness, safety of customers and emergency procedures. Assist in the implementation of the sports programme ensuring the needs of students, staff and external users are met. Advise customers regarding booking enquiries, in addition to checking unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone. Support with enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities. What you’ll bring You’ll be able to work collaboratively as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities. Additionally, you’ll bring previous work experience of working within a sports environment. Why join Cardiff Metropolitan University? We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. We offer excellent benefits such as: Opportunities to learn and develop your skills with access to library and digital services facilities. Excellent sports and fitness facilities with subsidised membership. Contact Us For more information about the role please contact Wendy Rogers, wrogers@cardiffmet.ac.uk. All applications must be submitted online. The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. Further details: Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible. Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant. All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage. The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector. Why Work Here? We invite you to join our collaborative community! Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally. Are you ready to contribute to something remarkable? Join us in helping us to progress and deliver real change.