Shop Manager – Malvern Book Shop

The role

Are you an experienced retail leader with a passion for books, people and community? Join St Richard’s Hospice as our Shop Manager – Malvern Book Shop and use your retail expertise to help raise vital funds for hospice care across Worcestershire.

This is much more than managing a bookshop. You’ll lead a welcoming retail environment where donated books find new homes, volunteers thrive, and customers return time and again. Every sale helps provide compassionate care and support for patients and their loved ones.

As Shop Manager, you’ll have the opportunity to:

• Lead and develop a dedicated team of volunteers.
• Drive sales and maximise income through effective retail management.
• Create an inviting, well-organised bookshop with engaging displays and merchandising.
• Develop your specialist knowledge of books to maximise their value and appeal.
• Build lasting relationships with customers, donors and the local community.
• Organise themed promotions, seasonal displays
• Make commercial decisions that ensure every donation achieves its greatest potential.
• See the direct impact your work has on the care we provide across Worcestershire.

Every book donated tells a story—and every book sold helps write a new chapter of compassionate hospice care.

This post requires an Enhanced Disclosure and Barring Service check.

About you

You’ll be someone who enjoys creating a welcoming shopping experience and inspiring others to achieve their best.

We’re looking for someone who has:

• Proven retail management or supervisory experience.
• Specialist knowledge of books and literature
• Experience leading, motivating and developing volunteers or teams.
• Strong commercial awareness and a passion for achieving sales targets.
• Excellent customer service skills and a positive, can-do attitude.
• An eye for visual merchandising and creating attractive, organised displays.
• An interest in books, literature or second-hand retail, with the willingness to develop knowledge of book categories and pricing.
• Excellent organisational skills and the ability to manage multiple priorities.

Retail experience is essential for the role.

Charity retail experience is desirable for the role.

What we offer

We offer a competitive salary and a wide range of benefits including;

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Fabulous subsidised on-site café
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Find out more

If you’re an enthusiastic retail professional with a passion for books, leadership and community, we’d love to hear from you.

We would encourage visits to the Malvern Book shop to find out more or please contact: Recruitment@strichards.org.uk or phone 01905 763963