Housing Services Manager - FTC
Company
Location
Cheltenham
Employment Hours
New Jobs
Employment Type
Contract, Contract
Salary
£48,738 - £54,229 a year
Job Highlights
- Lead high-performing teams delivering income collection, benefits advice, and service improvement to enhance housing services for residents.
- Significant social housing experience required, with strong leadership, communication, and strategic planning skills.
- Full-time role based in Cheltenham, offering a competitive salary and the chance to work in a supportive environment.
Job Requirements/Description
Contract Type
Fixed term
Contract Hours
Full-Time
Salary range
£48,738 - £54,229 (pay award pending wef 1 April 2026)
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role
Job description
Are you an experienced housing professional looking for your next leadership challenge?
We are seeking a maternity cover for a Housing Services Manager to lead our Income, Benefit & Money Advice, Rent Accounting, and Training & Employment services. This is an excellent opportunity to make a real impact for residents while driving service excellence and continuous improvement.
About the Role
You'll:
You'll have:
If you're passionate about delivering excellent housing services and leading teams to achieve great outcomes for customers, we'd love to hear from you.
Apply today and help shape the future of Housing Services.
Interviews will be held on Tuesday 8th September.
What can we do for you...
An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
A comprehensive programme of learning and development.
Two days (pro rata) paid time off for volunteering.
Enhanced maternity and paternity schemes.
Access to free counselling services.
Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
A cycle to work scheme.
Low-cost town centre parking.
A commitment to employee wellbeing.
Applications
To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date
Mon, 31 Aug 2026
Fixed term
Contract Hours
Full-Time
Salary range
£48,738 - £54,229 (pay award pending wef 1 April 2026)
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role
Job description
Are you an experienced housing professional looking for your next leadership challenge?
We are seeking a maternity cover for a Housing Services Manager to lead our Income, Benefit & Money Advice, Rent Accounting, and Training & Employment services. This is an excellent opportunity to make a real impact for residents while driving service excellence and continuous improvement.
About the Role
You'll:
- Lead and develop high-performing teams
- Oversee income collection, rent accounting and financial inclusion services
- Be responsible for year end rent setting processes and reconciliation
- Drive service improvement and performance
- Manage budgets, business planning and key projects
- Deputise for the Head of Housing Services when required.
You'll have:
- Significant experience in social housing
- Strong leadership and people management skills
- Experience of income recovery, welfare benefits and debt management
- Experience of service improvement, performance management and strategic planning
- Excellent communication and stakeholder management skills.
If you're passionate about delivering excellent housing services and leading teams to achieve great outcomes for customers, we'd love to hear from you.
Apply today and help shape the future of Housing Services.
Interviews will be held on Tuesday 8th September.
What can we do for you...
An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
A comprehensive programme of learning and development.
Two days (pro rata) paid time off for volunteering.
Enhanced maternity and paternity schemes.
Access to free counselling services.
Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
A cycle to work scheme.
Low-cost town centre parking.
A commitment to employee wellbeing.
Applications
To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date
Mon, 31 Aug 2026
Company
Location
Cheltenham
Employment Hours
New Jobs
Employment Type
Contract, Contract
Salary
£48,738 - £54,229 a year