Technician 3

Join a leading independent technology and services provider as a technician 3Job Overview: We are seeking an experienced Tech 3 / Senior Deskside Support Engineer to work on-site as part of a collaborative support team in Bristol. The successful candidate will provide high-quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end-user satisfaction and SLA adherence.As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed, while working closely with a remote Team Leader.Location: 3 Golf Course Lane, BristolDaily Rate: £19.85/hr - PAYE, £25.75/hr - UMBContract Length: 10th May 2026 till 31st December 2026Key Responsibilities

• Provide desk-side support for incidents and requests at the Bristol site
• Support and troubleshoot Windows 10/11, Microsoft Office, and Wintel environments
• Diagnose and resolve hardware break/fix issues on HP laptops and desktops
• Support mobile technologies, including Apple (iOS) and Android devices
• Provide user support for Skype and related collaboration tools
• Act as a lead engineer, supporting and guiding the on-site team
• Ensure all tickets are updated accurately and resolved within SLA
• Follow, maintain, and update IT processes and procedures as required.
• Identify opportunities for continuous improvement to enhance customer experience
• Contribute to the creation and maintenance of knowledge base articles and documentation
• Build effective relationships with colleagues, wider support teams, and business partners
• Work independently and unsupervised when required, using initiative and sound judgement

Key Requirements

• Proven experience in Senior Deskside / Tech 3 / On-site IT Support roles
• Strong experience handling Incidents & Service Requests in an ITSM environment
• Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite
• Hands-on experience with desktop & laptop build, configuration, and troubleshooting
• Experience supporting HP hardware in a corporate environment
• Knowledge of mobile device support (Apple iOS and Android)
• Strong understanding of ITIL-aligned processes and SLA management
• Excellent problem-solving skills with strong attention to detail
• Confident communicator with the ability to explain technical concepts to non-technical users

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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