Waiting List Co-Ordinator

Job summary

An excellent opportunity has arisen to work as part of a friendly team responsible for the co-ordination, organisation and management of an elective waiting list. You will be required to help maximise capacity and ensure excellent patient care within an exceptionally busy and highly pressurised work environment.

You will need to be meticulously organised, motivated and have the ability to approach daily work in an ever changing and sometimes challenging yet exciting environment

Main duties, tasks & skills required

To co-ordinate patients into the appropriate theatre by:

• taking into consideration a suitable surgeon, anaesthetist and equipment is available plus ensuring 'special requests' are made
• informing patients of all essential booking information to enable the patient to attend prepared for their admission
• meeting the patients social needs and availability

Scheduling patients involves working with the wider team to balance adherence to national and local wait time standards, clinical priority, and service requirements

Ability to compile well balanced operating lists, taking into account equipment requirements, skills, experience and preferences of the particular operating surgeon, so that theatre utilisation is maximised. There may be a number of complexities to consider when compiling operating lists, so careful analysis of patient data is essential.

Analyse waiting list data in the Referral to Treatment database and Patient Target Lists so that local and national wait time targets are met.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

• To attend team meetings and communicate effectively daily with all grades of staff to build strong working relationships
• To proactively and efficiently ask and answer patient and staff questions and queries in a timely and professional manner
• Evidence of a good standard of Literacy / English language skills
• Excellent communication and interpersonal skills via telephone, email, face to face, correspondence
• Ability to show empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.
• Ability to liaise with other hospital Trusts in the South West eg Yeovil, Exeter, Barnstaple, Dorchester
• Organise and prioritise the workload of self and Waiting List Clerks
• Excellent keyboard skills are needed as a wide range of IT applications is used
• Ability to work under pressure
• Ability to work alone and also with a team
• Confident, friendly and tactful disposition
• Willingness to use technology to improve standards of care and support to our patients
• Ability to juggle tasks as there are constant interruptions.
• Flexible attitude to service provision and enthusiasm for change
• Attention to detail
• Persuasive
• Able to work out of hours when required
• Able to use own initiative

Please refer to Job description for further details.

When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Person specification

Qualifications

Essential

Good standard of Education up to GCSE or O level (A-C) standard

Computer/Word processing qualification or ECDL

Desirable

NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience

NVQ Customer Care/Service

Experience

Essential

Level of knowledge and understanding of waiting lists, hospital booking processes and medical terminology to be able to work at the required standard.

Microsoft office applications eg Word and Excel

Desirable

Supervisory/Management experience

Management of waiting lists or similar

Proven experience of working with elective waiting lists or similar.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Francine Overthrow

francine.overthrow@somersetft.nhs.uk

07500813688