IT Support Engineer

Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems.

Key Responsibilities

• Manage helpdesk tickets and resolve IT issues efficiently
• Support laptops, monitors, docks and meeting room equipment
• Provide support for corporate iPhones and personal devices
• Troubleshoot network and connectivity issues
• Manage user accounts for new starters and leavers
• Keep IT asset records up to date
• Provide basic IT inductions for new users
• Manage Teams, Exchange Online groups and distribution lists
• Assist with IT equipment rollouts and office projects
• Support users with Microsoft 365 and internal applications
• Help maintain the helpdesk, automated processes and phishing awareness systems
• Embrace new technologies, including automation and AI

About You

You will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies.

Experience Required

• At least 3 years of hands-on IT support experience
• Active Directory administration
• Windows 11 and Microsoft 365 support
• Laptop hardware support
• Ticket-based helpdesk systems
• Video conferencing equipment
• Strong troubleshooting and customer service skills

Desirable

• Azure and Azure AD
• Microsoft or CompTIA qualifications
• iPhone and iOS support
• Power Automate
• Software testing
• ITIL

The role offers a friendly, supportive working environment, good work/life balance and hybrid working

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