Infrastructure Engineer
Cardiff
New Jobs
Permanent
£37,111 - £45,378 a year
- The role involves managing and supporting infrastructure systems, ensuring reliable digital services for tax collection in Wales.
- Candidates should have experience in IT infrastructure, analytical thinking, and effective communication skills.
- This full-time position is based in Cardiff with flexible and hybrid working options, plus a generous pension scheme.
Details
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Contract type
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Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
We?re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that?s not all, we're also involved with and support future tax design for Wales.
Join a place with purpose
You?ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we?ll deliver a fair tax system for Wales.
Our people
You?ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance ? there?s a place for you in our friendly team.
You?ll be our greatest asset
You?ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.
We?re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits ? our People Survey results say it all!
We?re also recognised for being innovative and a digital, ?cloud-based? organisation that supports hybrid and flexible working enabling a great work-life balance.
More about working for us, our roles and our Corporate Plan 2025 - 2028 .
Job description
The Infrastructure Engineer is responsible for supporting, maintaining and improving the WRA?s core technology platforms. You will work across cloud services, end user computing, networks, identity, applications, and supporting services, ensuring operational stability, security, and continuous improvement.
This is a hands on technical role that requires strong problem solving skills, good communication, and the ability to collaborate across Digital, Data & Technology, Operations, Security, and external suppliers.
?We?re getting bigger and we need some more help! As we continue to grow our staff numbers and digital services portfolio we need another Infrastructure Engineer so if you?re up for a challenge helping us support our users, manage existing services and roll out new ones, then please do apply!
It?s a great time to join the WRA, and the Digital team in particular as we continue to grow and build our expertise to allow us to produce an Easy, Fair and Sustainable tax system fit for the future.?
John Vinall, Head of IT Operations and Security
Person specification
Infrastructure Operations
- Support configuration, management and monitoring of infrastructure platforms.
- Monitor platform health, performance, capacity and service availability.
- Assist with environment builds, system integrations, troubleshooting and resolving issues across multiple technology areas.
- Maintain device builds, baselines, profiles and configurations using Microsoft Intune.
- Support networking, connectivity, and identity related operations.
- Develop and maintain scripts, automation and tooling to improve operational efficiency and service reliability.
- Assist with the provision of technical advice to WRA staff and its partners that use WRA solutions and services.
End User & Platform Support
- Provide operational support for user devices, COTS software, and WRA digital services.
- Support hardware and software lifecycle management including deployment, maintenance, replacement and disposal activities.
- Troubleshoot technical incidents, assisting with root cause analysis and problem management.
Service & Supplier Management
- Take responsibility for supporting the Microsoft Dynamics environment, engaging with third-party supplier and working to assure quality, stability and performance of this service.
- Ensure that systems remain secure, patched, resilient and compliant with organisational standards.
- Collaborate on the WRA ICT service desk including 1st and 2nd line support for WRA users and co-ordination of support with 3rd party suppliers.
Operational Security & Compliance
- Follow WRA policies for access control, asset management, configuration management, and secure operations.
- Support audit activities and contribute to maintaining and improving security posture.
Collaboration & Continuous Improvement
- Work with developers, testers, operations teams and security teams to maintain consistent technical environments.
- Contribute to documentation, operational runbooks, and infrastructure knowledge sharing.
Candidate Information Session
If this seems like a role you?d be interested in, join us for our virtual Candidate Information Sessions. You?ll meet the Line Manager, get an overview of the role as well a feeling for what it?s like to work at the WRA. We?ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:
Register here for 26th August at 12.30pm: https://InfrastructreEngineer.eventbrite.co.uk
Register here for 26th August at 16.00pm: https://InfrastructureEngineer4pm.eventbrite.co.uk
We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.
Qualifications
Languages
Welsh language skills - Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won?t be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit everyone.
Benefits
- 31 days annual leave + Bank holidays, and 2 Privilege days
- Flexible and hybrid working
- Generous employer pension schemes with a contribution of up to 28.97%
- Tusker car scheme
- Vivup Cycle2Work and salary advances for season Travel Tickets
- Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
- Wellbeing hour each week
- Access to subsidised sports groups
- Generous family-friendly leave policies
- Free Welsh language courses and time off to learn
- Access to a range of staff diversity networks
- Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
- A thriving culture that?s described as innovative, collaborative and kind.
Things you need to know
Artificial intelligence
Selection process details
We?ll always be clear about how we assess your application at each stage of the process. This will usually include:
- Assessment of your Application Form and CV against the relevant Success Criteria
- A panel interview (if you?re successful at the initial sift stage) Interviews will take place in person.
- If any additional assessments are needed for this role, such as a test or presentation at interview, we?ll let you know in advance.
- Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Managing a Quality Service.
We?re proud to be a Disability Confident Leader so we?ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we?ll offer a pre-interview accessibility chat to anyone that declares a disability, or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won?t be placed at any disadvantage as a result of needing adjustments.
A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.
Success criteria
Behaviours
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Managing a Quality Service
Deliver customer and user service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs. Establish ways to find and respond to feedback about the services provided.
Yes
Yes
Working Together
Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
No
Yes
Delivering at Pace
Take responsibility for delivering timely and quality results with focus and drive.
Yes
No
Strengths
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Team Player
You work well with colleagues and external suppliers, supporting collective goals.
No
Yes
Problem Solver
You take a positive approach to tackling problems and find ways to identify suitable solutions.
No
Yes
Service Focused
You look for ways to serve customers putting their needs at the heart of everything you do.
No
Yes
Experience
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Experience of managing infrastructure services.
Yes
Yes
Management of multiple 3rd party suppliers for provision of support and infrastructure services.
Yes
Yes
Demonstrable experience of at least one of the following areas of IT services: EUC, ITIL service management, provisioning, tooling, configuration management.
Yes
No
Qualifications
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Relevant certifications (cloud or infrastructure) eg AZ-104, MD-102, SC-900, ITIL v4 Foundation) or equivalent experience.
Yes
No
We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : WRA Recruitment Team
- Email : Recruitment@wra.gov.wales
- Telephone : 03000254000
Recruitment team
- Email : Recruitment@wra.gov.wales
Further information
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you?re not satisfied with our response, you can contact the Civil Service Commission.
Cardiff
New Jobs
Permanent
£37,111 - £45,378 a year